Senior Corporate Collector

LocumTenens.com - Alpharetta, GA

Full-time - Mid Level

Alpharetta, GA

1,001-5,000 employees

Administrative and Support Services

About the position

The Sr. Corporate Collector at LocumTenens.com plays a crucial role in managing collections activities associated with various accounts, including those involved in bankruptcy or legal proceedings. This position is responsible for overseeing all collections functions, which include managing credit accounts that are late, potentially delinquent, delinquent, or charged off. The Sr. Corporate Collector assists in resolving complex account situations and performs periodic evaluations of collections policies and procedures, making modifications as necessary. Additionally, this role involves training new and lower-level associates, serving as a go-to person for collections-related issues, and ensuring that all collections activities align with company standards and regulations. In the Client Collections segment, which constitutes 70% of the role, the Sr. Corporate Collector proactively contacts clients with delinquent accounts through various communication methods to collect payments. This includes calming irate clients, answering questions, and resolving complaints related to the department's functions. The collector is responsible for researching and reconciling accounts, verifying the status of delinquent accounts, and communicating with clients to secure satisfactory resolutions to payment problems. They also recommend possible charge-offs, submit payment remittances to the treasury team, and resolve any invoice discrepancies. Keeping accurate and up-to-date activity reports on late and potentially late accounts is essential, as is documenting all collection actions taken. The Client Account Administration aspect, which makes up 30% of the role, involves using knowledge of collection procedures to create account notes and researching accounts that appear on late records to detect company errors promptly. The Sr. Corporate Collector is also tasked with developing and generating analytical reports for the Operations team, ensuring that all account documentation is thorough and accurate. Secondary functions may include training new associates and working on special projects as assigned. This position requires effective communication with external clients and a strong understanding of the collections process.

Responsibilities

• Proactively contact clients with delinquent accounts via telephone and other methods to collect payment.
• Calm irate clients and answer questions and complaints relevant to department functions.
• Research and reconcile accounts as needed.
• Receive delinquency reports and verify the status of accounts.
• Communicate with accounts to secure a satisfactory resolution to payment problems.
• Recommend possible charge-offs.
• Submit payment remittances to the treasury team.
• Resolve invoice discrepancies as needed.
• Keep accurate and up-to-date activity reports on late, potentially late, and delinquent accounts.
• Document all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence.
• Provide assistance with complex and sensitive collections activities.
• Coordinate collections efforts with related departments.
• Keep Management informed of activities, progress, and of any significant issues.
• Create account notes using experience and knowledge of collection procedures and account documentation.
• Research accounts that appear on late and potentially late records to ensure that Company errors are detected promptly.
• Develop and generate analytical reports for the Operations team.

Requirements

• High School diploma or equivalent; Bachelor's degree preferred.
• 2+ years in a corporate collections role required.
• Previous accounting-related experience preferred.
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
• Knowledge of collection procedures and related laws and regulations.
• Knowledge of account contract terms and agreements.
• Ability to deescalate upset clients.
• Ability to effectively manage multiple competing priorities in a fast-paced environment.
• Excellent communication skills - both oral and written.
• Ability to build strong business relationships at all levels.
• Strong interpersonal skills.
• Strong attention to detail.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively.
• Solid critical thinking and creative problem-solving skills.
• Ability to consistently meet goals, commitments, and deadlines.
• Ability to work with sensitive information and maintain confidentiality.
• Ability to mentor and train new associates.

Nice-to-haves

• Experience in healthcare collections is a plus.
• Familiarity with healthcare billing and coding processes.

Benefits

• Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
• Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
• Paid maternity and paternity leave.
• 401K with 35% match for every dollar up to 8%.
• PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
• Tuition reimbursement for continuing education.
• Opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.