Senior Credit & Collections Analyst

Boston Scientific - Arden Hills, MN

Full-time - Mid Level

Arden Hills, MN

Miscellaneous Manufacturing

About the position

The Senior Credit & Collections Analyst at Boston Scientific is responsible for managing collections for a portfolio of complex customers, focusing on maximizing cash flow and minimizing bad debt. The role emphasizes building strong partnerships with key customers, identifying non-payment issues, and collaborating with internal teams to resolve obstacles. The analyst will also conduct deep dives into account portfolios, monitor credit reviews, and support less experienced peers in cash collection processes.

Responsibilities

• Develop collection strategies for a high-complexity account portfolio based on individual experience.
• Monitor collections and independently carry out assignments without direction.
• Utilize the Get Paid collection tool to document collection notes and disputed items.
• Encourage cash collection using skillful persuasion while enhancing customer relationships.
• Conduct deep dive analysis on portfolio and escalate potential risks or concerns.
• Collaborate with internal teams to escalate issues and advise on payment status.
• Monitor daily queues of orders held for credit review and participate in evening release coverage as required.
• Satisfy customer inquiries through a ticketing tool and participate in rotating coverage.
• Adhere to financial policies and promote corporate responsibility.
• Train and support less experienced peers in cash collection processes.
• Participate in discussions and presentations to support internal department objectives.
• Achieve established KPI targets.

Requirements

• Bachelor's degree and/or a minimum of 3-5 years related experience in Collections.
• Intermediate/Advanced experience in MS Excel.
• Strong written and verbal communication skills.
• Ability to interact with external and internal customers professionally.
• Possess strong financial acumen and critical thinking skills.
• Ability to recognize high-risk situations and make recommendations for resolution.
• Drive continuous improvement and lead small projects.
• Demonstrate a high standard of integrity with customers.
• Operate with a global mindset and collaborate as a team.

Nice-to-haves

• Collections experience in the healthcare/medical device industries.
• Knowledge of hospital systems.
• Experience with SAP, Service Cloud, BillTrust, and/or GetPaid.
• Experience working with global organizations.
• Intermediate analytical skills to identify root causes.
• Process improvement experience.
• Mentorship and/or training experience.

Benefits

• Access to the latest tools and training for skill advancement.
• Support for career progression.