Senior Credit & Collections Analyst

Boston Scientific - Arden Hills, MN

Full-time

Arden Hills, MN

Miscellaneous Manufacturing

About the position

The Credit/Collection Senior Analyst at Boston Scientific is responsible for managing collections for a portfolio of complex customers, focusing on maximizing cash flow and minimizing bad debt. This role emphasizes building strong partnerships with key customers and collaborating with internal teams to resolve payment issues effectively. The analyst will utilize various tools to monitor collections, conduct analyses, and support the Customer to Cash Management team in achieving established performance metrics.

Responsibilities

• Develop collection strategies for a high complexity account portfolio based on individual experience and ability.
• Monitor collections and independently carry out assignments without direction.
• Utilize the Get Paid collection tool to input collection notes and document disputed items, taking initiative to solve problems.
• Ensure all outstanding items within the assigned portfolio are addressed, encouraging cash collection while enhancing customer relationships.
• Support the Customer to Cash Management team by conducting deep dive analysis on the portfolio and escalating potential risks.
• Collaborate with internal teams in customer service, contracts, sales, and divisional leads to escalate issues and advise on payment status.
• Monitor a daily queue of orders held for credit review and participate in evening release coverage as required.
• Monitor daily queue in ticketing tool to satisfy customer inquiries and participate in rotating coverage which may include evening hours.
• Adhere to all financial policies/controls and promote high corporate responsibility.
• Train and support less experienced peers in cash collection processes.
• Participate in discussions and presentations to support internal department objectives.
• Achieve established KPI targets.

Requirements

• Bachelor's degree and/or a minimum of 3-5 years related experience in Collections.
• Intermediate/Advanced experience in MS Excel.
• Strong written and verbal communication skills.
• Ability to interact with external and internal customers professionally.
• Possess strong financial acumen, analysis, and critical thinking in decision making.
• Ability to recognize high risk situations that need escalation and make recommendations for resolution.
• Drive and seek opportunities for continuous improvement and lead small projects.
• Demonstrate a high standard of integrity with internal and external customers.
• Operate with a global oriented mindset.

Nice-to-haves

• Collections experience in the healthcare/medical device industries with knowledge of hospital systems.
• Experience with SAP, Service Cloud, BillTrust and/or GetPaid.
• Experience working with Global organizations.
• Intermediate analytical skills and ability to identify root causes.
• Process Improvement experience.
• Mentorship and/or training experience.

Benefits

• Access to the latest tools, information, and training to advance skills and career.
• Support in progressing career ambitions.