Senior CSM

Ekotrope - Boston, MA

Full-time - Mid Level

Remote - Boston, MA

Professional, Scientific, and Technical Services

About the position

Join our innovative, fast-growing, Boston-based software and data startup that is helping to fight climate change by improving the energy efficiency of homes across the country. We have had tremendous success with our energy-efficiency solutions in the residential new construction sector, and recently been designated as the 18th fastest growing private US company in the energy sector. Our solutions are used on 80% of new certified energy-efficient homes in the US - about 320,000 homes each year. We are now looking to leverage our success and market penetration to grow our business in other segments, including Building Product Manufacturers and Builders. Our mission is to empower people with technology and insights to drive informed decisions that move our built environment towards sustainability. Our company values are very important to us, and we strive to foster a diverse, equitable, and inclusive work environment. We are looking for a Customer Success Leader who will ensure our customers get the most possible value from our technology, data solutions, and consulting services. Customers may include building product manufacturers, home builders, and energy raters.

Responsibilities

• Play a pivotal role in defining and executing the strategic value of our data solutions working closely with the leadership team, our customers and prospects, and key industry stakeholders.
• Guide customers through the entire lifecycle from discovery meetings, building a solution toolkit, and onboarding on to Ekotrope.
• Build and maintain strategic and productive relationships with various contacts at each customer company to ensure their satisfaction and help identify additional service opportunities.
• Provide training, technical assistance, and consulting support to ensure our clients are successful leveraging our data and technology.
• Be the voice of the customer within Ekotrope, championing and testing new ideas and making sure resources are allocated to achieve customer success.

Requirements

• Demonstrable past success in building and maintaining exceptional customer relationships and leadership experience.
• 5 - 10+ years in customer oriented roles - from consulting, customer success, sales, business development or other customer focused roles.
• 2+ years experience in the residential new construction industry and/or energy efficiency industries e.g. building product manufacturing, home building, data services, energy rating.
• Bachelor's Degree.
• Excellent written and verbal English communication skills and organizational skills.
• Ability to create and manage projects.
• Good understanding of technology around software and data.

Nice-to-haves

• Strong combination of listening, learning, and creative problem solving skills.
• Analytical mindset and passion for tracking success through metrics.
• Ability to absorb and analyze large amounts of new complex information and to build expertise in new industry areas.
• High energy and enthusiasm for Ekotrope's mission.
• High integrity.
• Desire to challenge yourself and the status quo.

Benefits

• Comprehensive health insurance
• 401K program
• Combination of Salary and Stock Options commensurate with skills and experience