Senior Customer Experience Partner 

$60,000 - $70,000/Yr

Maersk - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

10,001+ employees

Support Activities for Transportation

About the position

The Senior Customer Experience Partner at Maersk is responsible for building and nurturing long-term relationships with customers while delivering exceptional service and maximizing sales opportunities. This role involves understanding customer business requirements, executing defined procedures, and collaborating with internal teams to drive sales growth and improve service levels. The position requires a customer-focused mindset and the ability to manage both small and large accounts effectively.

Responsibilities

• Understand customers' business requirements and execute according to defined procedures and metrics.
• Build and nurture long-term relationships with customers and internal teams.
• Proactively identify and solve program exceptions, collaborating with the Global Service Centre team.
• Maintain procedures and metrics in line with business changes and analyze and address any gaps in service levels.
• Present program initiatives to internal stakeholders and coordinate projects initiated by clients or our team.
• Act as a liaison between our team and clients to improve understanding and communication.

Requirements

• Experience in transportation or logistics, with at least three years in SCM or the logistics industry.
• Excellent communication skills, both written and verbal.
• A customer-focused mindset and the ability to work well under pressure.
• Client or program management experience is a plus.
• Experience in Excel, including advanced functions and data manipulation.
• Familiarity with Power BI for data visualization and reporting.

Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)