Senior Customer Service Associate, Colonies Crossroads - Full Time

$36,608 - $51,480/Yr

Macy's - Upland, CA

Full-time - Entry Level

Upland, CA

5,001-10,000 employees

General Merchandise Retailers

About the position

At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together. As a Senior Customer Experience Colleague, you will prioritize the customer experience by selling to our customers in the moment to service their needs. You will drive enterprise wide cross-category selling across multiple selling platforms to deliver sales goals, achieve sales growth, and enhance the shopping experience by providing personalized service in all departments. This position exemplifies the Own Your Style service model and requires a can-do attitude that goes above and beyond with a personable and efficient approach when servicing the customer.

Responsibilities

• Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have whether its in-store or through virtual selling.
• Assist the customer and influence the sale by making the best product recommendations, focusing on size, fit, and style while leveraging product knowledge and digital resources.
• Engage and interact with customers during their in-store or online journey to acquire and grow client relationships by leveraging elevated outreach tools including My Client and company social media assets.
• Effectively develop and maintain relationships with peers and store leadership to problem solve and create the best possible outcome for the customer.
• Use Point of Sale (POS) systems, client acquisition systems, and other store technology, including, but not limited to computers, tablets, smart phones, work-associated apps, and social media.
• Partner with store team, vendors, and community partners to develop, advertise, and host virtual and in-store events to deliver incremental sales.
• Maintain selling floor presentation following company merchandise directives and ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor.
• Ensure receipt of new merchandise, unpack and set up new merchandise according to visual guidelines.
• Reconfigure store fixtures to prepare new layout and visual presentation for upcoming theme.
• Perform store opening and closing procedures, including accessing alarm system and settling the registers.

Requirements

• At least 2 years of selling or customer experience preferred.
• Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
• Comfortable communicating with customers virtually, via phone, and in person.
• Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
• Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
• Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources.
• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Partnership with the total team to drive sales and deliver the customer experience.

Benefits

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• Paid Time Off
• Fully-Funded education benefits - may include 100% of tuition, books, and fees
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities