Senior Customer Service Representative

K&G Fashion Superstore - Dedham, MA

Full-time - Entry Level

Dedham, MA

51-100 employees

About the position

The Senior Customer Service Representative at K&G Fashion Superstore plays a crucial role in delivering a world-class customer experience. This position involves assisting management with various operational tasks, ensuring customer satisfaction, and maintaining store standards. The representative is expected to embody a culture of customer obsession, contributing to a positive work environment while supporting the store's sales objectives.

Responsibilities

• Assist management with register opening and closing procedures and monitor cash handling.
• Perform audits and end of shift drawer counts, following all standard operating procedures for handling customer transactions.
• Incorporate suggestive selling techniques when assisting customers and respond to customer inquiries and needs.
• Assist with replenishing merchandise, store layout, recovery, and general housekeeping of the store.
• Maintain awareness of all product knowledge information, POS instructions, merchandise promotions, and advertisements.

Requirements

• Strong customer service skills with a focus on delivering a world-class experience.
• Desire to learn and adapt to new programs.
• Ability to work well with associates at all levels and contribute to a positive work environment.

Benefits

• Competitive hourly rates
• Flexible schedules
• Tuition reimbursement
• Generous employee discount on first purchase
• Ongoing discounts at any Tailored Brands store.