Senior Customer Service Representative

$64,272 - $64,272/Yr

Graybar - Dublin, CA

Full-time - Mid Level

Dublin, CA

251-500 employees

Merchant Wholesalers, Durable Goods

About the position

As a Senior Customer Service Representative at Graybar, you will be a vital contact for customers, ensuring their complete satisfaction through professional and timely interactions. This role involves handling customer inquiries, processing orders, and providing support for product selection and application, all while promoting Graybar's goods and services.

Responsibilities

• Ensure every customer experience is top notch in quality
• Handle incoming and outgoing customer calls and written correspondence in a professional and timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Requirements

• Strong communication skills
• A passion for customer service
• Ability to handle a variety of customer situations with enthusiasm and tact
• 6+ years experience preferred
• High School education
• 2 year or 4 year degree preferred

Benefits

• Medical Insurance and Prescription Drug
• Dental Insurance
• Vision Plan
• Life Insurance
• Flexible Spending Accounts
• Disability Benefits
• Profit Sharing Plan
• 401(k) Savings Plan
• Paid Vacation
• Sick Days and Holidays
• Employee Recognition Program