Senior Customer Solutions Engineer (IBM Infoprint Server)
Rocket Software - Salt Lake City, UT
posted 5 months ago
About the position
This is a full-time remote opportunity located anywhere in the United States, specifically for the IBM System Z professional services team at Rocket Software. The Senior Customer Solutions Engineer will engage with customers to assist in the installation, configuration, implementation, and training for various IBM Mainframe products. The ideal candidate must possess a strong working knowledge of Mainframe print products, including but not limited to form creation, fonts, layouts, overlays, pagedefs, formdefs, and various aspects of print formatting. In this role, the Senior Customer Solutions Engineer will bring creativity, curiosity, and passion to their work with modernization products. They will be technically versatile and are expected to deliver exceptional customer experiences by providing services that ensure successful post-sales deployment of Rocket products. The engineer will solve real problems and deliver tangible value to customers and partners daily, ensuring successful outcomes with speed, precision, quality, and innovation. The position also requires bridging the gap between legacy development technologies and modern technologies for customers, demonstrating a commitment to Rocket Software's core values of empathy, humanity, trust, and love. The candidate will be responsible for maintaining information security, as it is a fundamental principle at Rocket Software that all individuals have a responsibility for the security and protection of company information and IT resources according to their role.
Responsibilities
- Assist in the installation, configuration, and implementation of IBM Mainframe products.
- Provide training for customers on various IBM Mainframe products.
- Deliver services that ensure successful post-sales deployment of Rocket products.
- Solve real problems for customers and deliver real value daily.
- Ensure successful outcomes for customers and partners with speed, precision, quality, and innovation.
- Bridge the gap in understanding between legacy development technologies and modern technologies for customers.
- Demonstrate commitment to Rocket Software's core values.
Requirements
- Bachelor's Degree or equivalent experience.
- Strong working knowledge of Mainframe print products.
- Familiarity with all aspects of print, including form creation, fonts, layouts, overlays, pagedefs, and formdefs.
Benefits
- Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)
- Healthcare coverage options
- Retirement savings with matching contributions
- Life and disability coverage
- Leadership and skills training opportunities
- Two paid work days for off-site training
