Senior Customer Success Manager, Amazon Vendor Services - Consumables

$72,000 - $154,000/Yr

Amazon - Santa Monica, CA

Full-time - Mid Level

Santa Monica, CA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Senior Customer Success Manager at Amazon Vendor Services is responsible for driving business growth for influential Sellers on the Amazon Store. This role focuses on ensuring Seller satisfaction through strategic insights and high operational standards. The manager will build and execute strategic joint business plans, collaborate with Sellers to identify new opportunities, and improve operational processes to enhance the overall Seller experience.

Responsibilities

• Identify and provide advice on improving business input metrics that drive growth and enhance customer experience.
• Analyze data and trends to maximize potential for assigned Sellers.
• Act as a strategic partner for Sellers, creating tailored solutions and presenting compelling value propositions.
• Lead business strategy development and design long-term account plans in collaboration with cross-functional teams.
• Manage and deliver against complex account goals, balancing short-term needs with long-term investments.
• Implement and track metrics to measure success and quality of Seller portfolios.

Requirements

• 4+ years of professional experience in Buying, Merchandising, Planning, Account Management, or Management Consulting.
• Bachelor's degree.
• Demonstrated success in identifying business opportunities and increasing product adoption.
• Proven track record of building relationships with stakeholders and driving collaborative decisions.
• Excellent verbal and written communication skills.
• Analytical problem-solving ability using data analysis and forecasting to guide decisions.
• Experience in developing business plans and managing multiple projects in a fast-paced environment.
• Self-starter with the ability to work in an innovative and ambiguous environment.

Nice-to-haves

• E-Commerce experience.
• Retail experience.
• Strong attention to detail and ability to manage multiple projects in a fast-paced environment.
• Experience in root cause analysis and scalable solution identification.
• Experience with cross-functional partnerships for continuous improvement initiatives.
• 4+ years in account management, marketing, buying, or customer success in related industries.
• Familiarity with analytical and productivity tools like Oracle Business Intelligence, Salesforce, and Microsoft Excel.

Benefits

• Comprehensive medical, financial, and other benefits package.
• Equity and sign-on payments as part of total compensation.
• Access to employee benefits information on Amazon's workplace site.