Senior Customer Success Manager, Amazon Vendor Services - Consumables

$72,000 - $154,000/Yr

Amazon - Seattle, WA

Full-time - Mid Level

Seattle, WA

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Senior Customer Success Manager at Amazon Vendor Services is responsible for driving business growth for influential Sellers on the Amazon Store. This role focuses on ensuring Seller satisfaction through strategic insights and high operational standards, while building and executing joint business plans with Sellers. The ideal candidate will possess strong client management skills, the ability to navigate complexity, and a commitment to continuous improvement.

Responsibilities

• Identify and provide advice on improving business input metrics that drive growth and enhance customer experience.
• Analyze data and trends to maximize potential for assigned Sellers.
• Act as a strategic partner for Sellers, seeking new opportunities and creating tailored solutions.
• Lead business strategy development and design long-term account plans in collaboration with cross-functional teams.
• Manage and deliver against complex account goals, balancing short-term needs with long-term investments.
• Implement and track metrics to measure success and quality of Seller portfolios.

Requirements

• 4+ years of professional experience in Buying, Merchandising, Planning, Account Management, or Management Consulting.
• Bachelor's degree.
• Demonstrated success in identifying business opportunities and increasing product adoption.
• Proven track record of building relationships with stakeholders and driving collaborative decisions.
• Excellent verbal and written communication skills.
• Analytical problem-solving ability using data analysis and forecasting.

Nice-to-haves

• E-Commerce experience.
• Retail experience.
• Strong attention to detail and ability to manage multiple projects in a fast-paced environment.
• Experience with process improvement techniques such as Kaizen, Lean Manufacturing, Six Sigma.
• Experience using analytical and productivity tools like Oracle Business Intelligence, Salesforce, and Microsoft Excel.

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with company matching
• Paid time off and holidays
• Employee discounts
• Tuition reimbursement
• Flexible work hours