Senior Customer Success Manager (East)

$133,000 - $175,000/Yr

Eightfold - New York, NY

Full-time - Mid Level

Remote - New York, NY

Professional, Scientific, and Technical Services

About the position

The Senior Customer Success Manager at Eightfold is responsible for guiding customers through their post-sales and implementation journey, ensuring they achieve their business outcomes and derive maximum value from the Eightfold Talent Intelligence Platform. This role involves becoming a trusted advisor, sharing best practices, and helping customers navigate the complexities of digital transformation in talent acquisition and management.

Responsibilities

• Evangelize Eightfold products with customers to maximize product value.
• Monitor product adoption and business outcomes; identify opportunities for improved usage and impact.
• Unblock internal escalations by partnering with cross-functional teams including product, engineering, product delivery, support, and sales.
• Build a deep understanding of customers' business and HR challenges; serve as a thought partner on strategy development.
• Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and foster new relationships.
• Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape.
• Influence Eightfold's strategic direction by understanding customers' business, challenges, desired outcomes, and requested product features.
• Drive customer satisfaction through impeccable execution and strategic value add, guaranteeing customer renewal.

Requirements

• 5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning, customer success, or account management.

Nice-to-haves

• 8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning, customer success, or account management.
• Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company.
• Excellent problem solving in complex, multi-stakeholder situations.
• Top-level data analysis and synthesis.
• Close attention to detail, basics of project management, and ability to keep multiple trains running at once.
• Strong verbal and written communication skills.
• Experience with public speaking, webinars, and conferences.

Benefits

• Competitive base salary
• Equity awards
• Benefits including family medical, vision, and dental coverage
• 401k plan
• Stock options
• Unlimited paid time off