Senior Customer Success Manager- Enterprise

Safetyculture - Kansas City, MO

Full-time - Mid Level

Kansas City, MO

501-1,000 employees

Professional, Scientific, and Technical Services

About the position

The Customer Success Manager at SafetyCulture plays a crucial role in partnering with Strategic and Enterprise customers to understand their business objectives and deliver ROI throughout the customer lifecycle. This position involves advocating for customer requirements, educating them on new products and best practices, and ensuring a high level of service that inspires customer loyalty. The role focuses on driving product adoption, retention, and advocacy, contributing to the overall growth of SafetyCulture.

Responsibilities

• Manage a portfolio of customers to drive product activation and engagement.
• Collaborate with the Sales Team to identify opportunities and ensure non-event renewals.
• Understand customers' current and future business goals and challenges to develop strategies using SafetyCulture.
• Become a trusted advisor to key stakeholders to enhance customer experience.
• Advocate for customers by providing feedback to internal teams to influence the product roadmap.

Requirements

• 5+ years of experience in a customer-facing role, preferably with Enterprise customers.
• Experience leveraging data through various tools to inform and execute strategies for product adoption.
• Strong persuasion and presentation skills, capable of communicating effectively across the organization.
• Passionate about building lasting relationships with customers and colleagues.
• Ability to actively listen, understand customer pain points, and take action.

Nice-to-haves

• Experience in a fast-paced organization and adaptability to changes in roles and responsibilities.

Benefits

• Equity with high growth potential and a competitive salary
• Flexible working arrangements
• 401k
• Generous Medical Insurance plans
• Wellbeing initiatives such as subsidised fitness programs and EAP services
• Paid Parental Leave
• Access to professional and personal training and development opportunities
• Hackathons, Workshops, Lunch & Learns
• Encouragement of community involvement and open source work
• Quarterly celebrations and team events