Senior Customer Success Manager, Fashion and Fitness

$72,000 - $154,000/Yr

Amazon.com - Seattle, WA

- Mid Level

Seattle, WA

General Merchandise Retailers

About the position

Are you driven to make impactful changes within Amazon's largest and most visible Retail brands? Do you possess a passion for customer-centric leadership, a knack for analyzing complex data, and a talent for driving high-impact improvements? Consider applying for the Sr. Customer Success Manager role within our Amazon Vendor Services (AVS) Signature Team! The AVS Signature Team excels in data-driven analysis to create actionable solutions, focusing on enhancing vendor performance. As custodians of the end-to-end promotional strategy, we meticulously plan and execute every detail to deliver optimal promotional events. We take pride in our role as owners of the catalog relationship with our offshore team, ensuring the organization and optimization of the on-site experience. Known for our agile prioritization and strong customer-centric approach, we collaborate closely with Vendor Manager, Supply Chain, and Marketing teams to develop joint business plans that drive strategic initiatives and foster mutual success. We are seeking a Sr. Customer Success Manager with deep expertise in leveraging data analysis, inventory optimization, and customer experience enhancement to drive impactful results. The ideal candidate will have strong account/vendor management skills, exceptional prioritization abilities, and thrive in fast-paced and complex ecosystems. They should demonstrate unwavering customer focus, creative problem-solving skills, and a confident approach to navigating ambiguity. Leveraging advanced analytics, they will identify growth opportunities, streamline operations, and ensure exceptional experiences for both vendors and customers. Excellent interpersonal and communication skills are crucial, enabling them to establish trusted advisor relationships with our vendor partners.

Responsibilities

• Utilize advanced data analysis to uncover growth opportunities and optimize operations
• Provide tactical support to vendors to ensure prompt resolution
• Be the end-to-end owner of the vendors promotional events
• Drive a strong on-site experience for our customers by partnering with the catalog team(s)
• Build trusted relationships with vendors and advocate for their needs within Amazon
• Collaborate cross-functionally to deep dive and resolve complex vendor issues
• Educate vendors on Amazon's tools, policies, and growth strategies

Requirements

• Bachelor's Degree
• 4+ years of experience in business relationship management, customer success, account management, vendor management, or related fields
• Proficiency in Excel including complex formulas, pivot tables, and data manipulation
• Demonstrated ability in data analysis, reporting, and forecasting for guiding decisions in ambiguous environments
• Proficiency in Microsoft Office Suites, Microsoft OneNote, and ability to learn new tools quickly
• Strong written and verbal communication skills for concise and accurate responses
• Excellent organizational skills including prioritization and managing multiple projects in fast-paced settings
• Attention to detail and strong problem-solving skills
• Proven ability to learn tools and processes then effectively using them to provide service
• Proven track-record of taking ownership and driving results
• Comfortable working in a diverse group and contributing to an inclusive culture

Nice-to-haves

• 5+ E-commerce or retail industry experience
• 5+ Professional experience in Fashion or Fitness industry
• 5+ years professional experience with a focus in relationship management and negotiation skills
• Experience with analytical & productivity tools including or similar to: Tableau, Salesforce, Microsoft OneNote, SharePoint, and Oracle Business Intelligence

Benefits

• Base pay ranges from $72,000/year in the lowest geographic market up to $154,000/year in the highest geographic market
• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
• Full range of medical, financial, and/or other benefits