Penske Automotive Group - Reading, PA
posted 4 months ago
The Customer Success Manager (CSM) role at Penske is pivotal in managing the customer experience with Penske Digital products and services. CSMs are tasked with informing business strategies and influencing product development by ensuring that the customer experience remains a priority. They play a crucial role in helping customers succeed by optimizing the use of Penske's products and services to maximize return on investment (ROI). Senior Customer Success Managers lead the Customer Success team, providing hands-on training and ongoing mentorship to team members to foster their development. The Customer Success team is a dedicated group of customer champions who leverage their expertise to assist customers in understanding, adopting, and implementing new technologies. This enables customers to achieve their desired outcomes with Penske's offerings. The ideal candidate for this role is an agile self-starter with a strong focus on customer satisfaction. They should be capable of working independently while also collaborating with cross-functional teams to create exceptional customer experiences. Building and maintaining strong relationships with assigned accounts is essential, as is the ability to understand clients' business goals, needs, and challenges, and to leverage Penske's products and services as effective solutions. Senior CSMs share the same responsibilities as regular CSMs but focus on the largest and most significant clients. They are also responsible for mentoring and training other members of the Customer Success team, ensuring that the team is well-equipped to meet customer needs. This position offers an exciting opportunity to work within the Penske Digital Experience team, delivering strategic transportation technology solutions tailored to each customer. Working in this department provides a dynamic environment reminiscent of a tech startup, located in Reading, PA, at the corporate office.