Senior Customer Success Manager, Major Accounts

$105,682 - $142,676/Yr

Company 100 - Westminster, CO

Full-time - Mid Level

Westminster, CO

Ambulatory Health Care Services

About the position

The Senior Customer Success Manager for Major Accounts at Trimble's Construction Enterprise Solutions is responsible for empowering the success of a portfolio of customers. This role focuses on retaining and growing customer relationships by ensuring high levels of engagement and satisfaction with Trimble's SaaS solutions. The CSM acts as the primary point of contact for customers, driving product adoption and utilization while coordinating the post-sale experience to help customers achieve their desired outcomes.

Responsibilities

• Empower the success of assigned customers by ensuring high levels of engagement and satisfaction.
• Convey value propositions and act as the permanent point of contact for customers across all Trimble product lines.
• Coordinate the post-sale experience for Trimble Construction customers.
• Develop and demonstrate a strong working knowledge of Trimble's Construction solutions.
• Build and document a deep understanding of customers' business needs, goals, and challenges.
• Foster customer success through business value conversations, active listening, and business reviews.
• Own and maintain account success plans in collaboration with customers, including product utilization and rollout strategy.
• Execute proactive customer reviews to assess overall customer health and identify value opportunities.
• Grow and expand customer product adoption and revenue.
• Identify risks and growth opportunities.
• Partner with cross-functional teams to identify product improvements and market trends.

Requirements

• 4+ years of Customer Success or account management experience in a SaaS company, ideally in ERP or construction applications.
• Experience developing strategies and success plans for assigned accounts.
• Strong emotional intelligence and ability to understand customer needs.
• Executive presence to build relationships with decision makers and executive sponsors.
• Ability to work cross-functionally to represent the Voice of the Customer.
• Exceptional communication and presentation skills, both written and verbal.
• Highly organized and self-directed with the ability to manage multiple tasks in a fast-paced environment.
• Innovative, persuasive, and curious about the customer's business.
• Goal and results-oriented with a growth mindset.
• Proficiency in Salesforce and G-Suite preferred.

Benefits

• Medical, Dental, Vision, Life, Disability insurance
• Time off plans
• Retirement plans
• Tax savings plans for health, dependent care, and commuter expenses
• Paid Parental Leave
• Employee Stock Purchase Plan