Senior Customer Success Manager - Pacific North West

About the position

Zscaler is looking for a Senior Customer Success Manager to join our Customer Success team. This role involves owning a book of customers and being their advocate and champion. The Senior Customer Success Manager will work with cross-functional teams to ensure customer deployments are completed quickly and efficiently, run monthly and quarterly business reviews, and serve as a trusted advisor to ensure business objectives are realized. Additionally, this position requires close collaboration with Sales to identify opportunities for expansion.

Responsibilities

• Owning a book of customers, being the advocate and champion of their needs
• Working with cross-functional teams to own and ensure customer deployments are completed quickly and efficiently
• Running monthly and quarterly business reviews and serve as a trusted advisor to ensure business objectives are realized
• Working closely with Sales to identify opportunities for expansion

Requirements

• 5+ years experience in a customer-facing role, (e.g. solutions, customer success, technical account management, or solutions engineering)
• 2+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions

Nice-to-haves

• A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, VPNs, CASB, etc.
• A background in network transformation technologies such as MPLS, SD-WAN, or WAN Optimization

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!