Bluecore - New York, NY
posted 5 months ago
As a Senior Customer Success Manager at Bluecore, you will play a pivotal role in supporting and strategizing with sophisticated Enterprise e-commerce marketing teams. Your primary responsibility will be to ensure the overall success of our customers with Bluecore's solutions, focusing on adoption, customer health, experience, and satisfaction. You will be accountable for customer retention, making you a key player in driving value and fostering long-term partnerships. The ideal candidate is a customer-centric analytical problem solver who thrives on identifying opportunities for our partners and is inventive and tenacious in bringing those opportunities to fruition. Your efforts will help make our clients heroes within their organizations, enhancing their marketing strategies and overall performance. In this role, you will drive performance marketing for our retail e-commerce customers by understanding their business needs, mapping their goals, and executing marketing strategies through the use of Bluecore's platform. You will be proficient in implementing and managing Matech SaaS solutions in a multi-level customer environment, and you will possess a deep understanding of email marketing, SMS marketing, digital marketing operations, ESP platforms, data analytics, business intelligence, CRM, and database integrations. Your ability to manage customer experiences through effective communication will be crucial in maintaining customer health and focusing on growth and performance to ensure retention. You will utilize your knowledge of customers' marketing initiatives, segments, marketing stack, and technical capabilities to optimize their use of our solutions, thereby building strategic impact and driving deeper product utilization. Collaboration will be key as you partner with Services, Product, Sales, and other internal teams to identify and prioritize new capabilities that could add value for the customer, and you will work together to launch new offerings. Presenting data-driven recommendations, content, audience recommendations, and program expansions to customers will leverage your analytical skills and retail e-commerce industry knowledge. Strong program management skills will be essential as you multitask, prioritize issues and escalations, and manage multiple customer initiatives simultaneously.