Senior Customer Success Manager
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About The Position
A Sr. Customer Success Manager is responsible for maintaining and growing relationships with the most important customers of Session AI. The CSM acts as the primary point of contact between the company and its key customers and ensures that these customers receive exceptional service. The candidate must be an effective communicator, collaborator, and problem solver, and have a deep understanding of both the company's and the key client's needs and objectives. The role goes beyond simple account management and requires a hands-on approach to designing solutions to our customers’ business challenges by leveraging the capabilities available through Session AI’s innovative technology. The ideal candidate will have the mindset and presence of a consultant, coupled with the skills of an analyst. Core traits include strategic thinking, creativity, and proactivity.
