Trellix - Boise, ID
posted 2 months ago
Full-time - Mid Level
Remote - Boise, ID
251-500 employees
Publishing Industries
About the position
The Senior Customer Success Manager at Trellix is a pivotal role focused on enhancing customer loyalty, adoption, and implementation of Trellix's cybersecurity solutions. This position requires a customer-centric approach, consulting with large accounts to articulate the value of Trellix's offerings, ultimately driving retention and successful renewals.
Responsibilities
- Drive customer loyalty and adoption of Trellix Solutions.
- Consult with large customer accounts to articulate the value of Trellix solutions and services.
- Develop trusted advisor relationships with key stakeholders and executive sponsors.
- Understand the customer's business strategy, technical environment, and success metrics.
- Build and develop customer-specific success plans to oversee onboarding, adoption, and satisfaction.
- Promote best practices and usage of Trellix products and solutions.
- Partner with Sales to transition accounts from Pre-Sales to Customer Success.
Requirements
- Proven experience in customer success or account management roles, preferably in the technology or cybersecurity sector.
- Strong communication and interpersonal skills to build relationships with customers.
- Ability to understand and articulate complex technical concepts to non-technical stakeholders.
- Experience in developing success plans and driving customer engagement.
- Business acumen to understand customer needs and align them with Trellix solutions.
Nice-to-haves
- Experience with cybersecurity products and services.
- Familiarity with customer relationship management (CRM) tools.
- Knowledge of machine learning and automation technologies.
Benefits
- Remote work flexibility
- Comprehensive health insurance
- 401(k) retirement plan
- Professional development opportunities
- Paid time off and holidays
