Senior Customer Success Manager
Outbrain - New York City, NY
posted 1 day ago
About the position
Outbrain is seeking an energetic, customer- and data-obsessed Sr Customer Success Manager to support and contribute to our Mid-Market performance team. You'll work closely with the Sales team to help lead the success of our clients' Outbrain campaigns and provide thought leadership on content amplification strategies and optimization. You'll build strong relationships and establish clear lines of communication with large agency clients, brands and internal staff members. The ideal candidate is a growth-oriented, energetic self-starter, proactive and committed to driving performance and creating new business opportunities by using analytical and problem-solving capabilities to assure flawless campaign execution. A day in the life: * In your first month, you should find your bearings, begin to grasp the Outbrain products and start to build key internal and external relationships. You should feel comfortable navigating our internal systems and will start communicating with clients. You'll be responsible for the planning, implementation, reporting and optimization of campaigns. * After three months, you'll be the day to day contact for your clients, helping them achieve their KPIs and developing data-driven optimization strategies. You will be recognized for campaign successes and own failures. * When you finish up your first year, you'll be an essential member of the New York customer success team, substantially contributing to the team's success by managing the daily workflow for your client accounts.
Responsibilities
- Support and contribute to the Mid-Market performance team.
- Work closely with the Sales team to lead client campaign success.
- Provide thought leadership on content amplification strategies and optimization.
- Build strong relationships with large agency clients and brands.
- Establish clear lines of communication with internal staff members.
- Plan, implement, report, and optimize campaigns.
- Act as the day-to-day contact for clients, helping them achieve their KPIs.
- Develop data-driven optimization strategies for clients.
Requirements
- 5+ years of digital media, agency, and/or adtech experience.
- Experience with performance KPIs and accounts focused on lower funnel success.
- Knowledge of 3rd party vendors and tools (DCM, impression pixels, click tags).
- Experience buying media on Outbrain or other native platforms.
- 4+ years of client-facing account management experience.
- Mastery of digital marketing and the digital landscape.
- Go-getter attitude with a hunger to achieve revenue goals via upsells and renewals.
- Obsessive attention to detail and organization.
- Analytical disposition with comfort in data manipulation and insight generation.
- Optimistic attitude with strong passion for work and intellectual curiosity.
- Excellent storytelling and communication skills, proficient with presentation software.
- Ability to work in the NYC office 3 days a week.
Benefits
- Brand new NYC office in the Flatiron district with a flexible hybrid working model.
- Generous Vacation package and unlimited sick days.
- Equity program participation.
- Cell Phone reimbursement stipend.
- World class healthcare options including Medical, Dental, Vision, and Life insurance, 401K Plan with Matching.
- Mentorship program and internal learning tools.
- Fully stocked kitchen with snacks, in-office happy hours, and catered lunches.
