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OREGON EMPLOYMENT DEPARTMENT - Salem, OR
posted 2 months ago
About the position
The Senior Customer Success Manager at Trellix is responsible for enhancing customer loyalty and driving the adoption and implementation of Trellix solutions. This role involves consulting with large customer accounts, articulating the value of Trellix's offerings, and promoting customer retention and successful renewals. The position requires a dynamic individual who can build trusted relationships with key stakeholders and ensure customer satisfaction across the portfolio.
Responsibilities
- Drive customer loyalty and adoption of Trellix solutions.
- Consult with large customer accounts to articulate the value of Trellix services.
- Promote retention and loyalty leading to successful renewals.
- Develop trusted advisor relationships with customer key stakeholders and executive sponsors.
- Build and develop customer-specific success plans for onboarding and satisfaction.
- Partner with Sales to transition accounts from Pre-Sales to Customer Success.
- Identify expansion, retention, and renewal opportunities within accounts.
- Advocate for customers to promote a successful experience with Trellix products.
- Utilize Quarterly Business Reviews to align with customers and highlight progress.
- Understand business and cybersecurity challenges faced by customers.
- Handle escalations of deployment or productivity issues and coordinate with relevant teams.
- Identify risks to customer outcomes and work on risk mitigation.
Requirements
- Proven experience in customer success or account management roles.
- Strong communication and interpersonal skills.
- Ability to consult and build relationships with executive stakeholders.
- Experience in developing success plans and driving customer satisfaction.
- Understanding of cybersecurity challenges and solutions.
- Ability to handle escalations and coordinate cross-functional activities.
Nice-to-haves
- Experience in the cybersecurity industry.
- Familiarity with machine learning and automation technologies.
- Previous experience in a remote work environment.
Benefits
- Flexible working hours
- Remote work options
- Professional development opportunities
- Health insurance coverage
- 401k retirement plan
