Senior Customer Success Manager

Penske Motor Group - Reading, PA

Full-time - Senior

Reading, PA

Motor Vehicle and Parts Dealers

About the position

The Senior Customer Success Manager at Penske is responsible for managing customer experiences with Penske Digital products and services. This role focuses on ensuring customers optimize their use of products for maximum ROI while also influencing product development and business strategies. Senior CSMs lead the Customer Success team, providing training and mentorship to team members, and are dedicated to building strong relationships with top clients to understand their business goals and challenges.

Responsibilities

• Customer Onboarding
• Customer Advocacy
• Demonstrate and Deliver Value
• Relationship-focused Client Management
• Understand and Anticipate Customer Needs
• Influence Product Road Maps
• Subject Matter Expertise
• Team Lead/Mentor
• Leadership Skills
• Administrative Tasks/Data Entry
• Other projects as assigned by the supervisor
• Regular, predictable, full attendance is an essential function of the job.

Requirements

• 5+ years of experience in Customer Service, Communications, Marketing, Sales, Account Management, or Customer Success
• Effective Communication Skills (e.g. Written & Verbal)
• Strong Presentation Skills
• Active Listening
• Problem Solving/Critical Thinking
• Time Management
• Organizational Skills
• Attention to Detail
• Prioritize Multi Priorities
• Emotional Intelligence/Empathy
• Relational Intelligence
• Expectation Management
• Relationship Management
• Customer Service/Customer Focus
• Tech Savviness/Aptitude

Nice-to-haves

• Bachelor's Degree preferred but will consider experience in lieu of degree.