Senior Customer Success Specialist, Enterprise Accounts

LaSalle Network - Denver, CO

Full-time - Senior

Denver, CO

Administrative and Support Services

About the position

LaSalle Network is hiring on behalf of an award-winning SaaS technology company, seeking a Senior Customer Success Specialist, Enterprise Accounts to join their customer success team. This organization, founded in 2016, has been recognized for being an industry disruptor, utilizing AI to enhance customer service teams for Fortune 500 companies all over the world. The Senior Customer Success Specialist, Enterprise Accounts will have the opportunity to provide proactive technical solutions to Enterprise accounts. This individual will work strategically with internal stakeholders to optimize the platform's offerings in order to elevate and retain their portfolio. The right individual will be technical, solutions-oriented and bring applicable experience building a new department.

Responsibilities

• Renew customer contracts at increased NRR and retain logos in your book of business
• Uncover upsell and cross sell opportunities within accounts, and coordinate sales activities to close
• Establish and strengthen relationships with executive and decision maker levels
• Create referenceable accounts and partner with marketing to showcase our success
• Evangelize how our client's product can support KPI improvements across supported use cases
• Conduct regular business reviews to demonstrate value and discuss opportunities for growth
• Understand customers' use of product inside and out to provide insights for improvement and new opportunities
• Monitor and report on activities and outcomes from opportunities

Requirements

• Bachelor's degree in Business, Marketing or a related field required
• 6+ years of experience managing enterprise level accounts in customer success
• SaaS industry experience specific to contact centers required
• Renewal and contract negotiation experience
• Self-starter mindset
• Excellent presentation and communication skills