Doordash - San Francisco, CA

posted 3 months ago

Full-time - Senior
San Francisco, CA
Couriers and Messengers

About the position

At DoorDash, we are building the world's leading last-mile logistics platform, and our Dasher & Logistics team plays a crucial role in shaping the end-to-end Dasher experience. As a Senior Content Designer, you will be instrumental in enhancing the user experience for millions of drivers, known as Dashers, who rely on our platform to achieve their financial goals. This position offers a unique opportunity to influence a fast-growing global brand and improve the future of work and delivery. In this role, you will lead content design and user experiences across various Dasher products, contributing to the overall strategy, planning, product vision, and frameworks. You will own the content design processes from start to finish, ensuring alignment with business goals, user needs, and our design system. Collaboration is key, as you will work closely with product design, product management, user research, analytics, engineering, and marketing teams to enhance the Dasher experience in critical areas such as support, safety, and new earning opportunities. You will also be responsible for creating and growing content standards while working within a close-knit content design team that supports each other across different products. This role is hybrid, requiring you to be onsite 2-3 days a week, and you will report directly to the Head of Content Design within our Design team.

Responsibilities

  • Lead content design and user experiences across Dasher products.
  • Own content design processes end-to-end, aligning work with business goals, user needs, and the design system.
  • Collaborate closely with product design, product management, user research, analytics, engineering, and marketing teams.
  • Improve the Dasher experience in areas like support, safety, and new ways to earn.
  • Create and grow content standards for the Dasher experience.
  • Support and mentor a close-knit content design team across products.

Requirements

  • 5+ years of experience in content design with a portfolio of end-to-end projects.
  • Experience working with audiences such as drivers, restaurants, and customer support is a bonus.
  • Ability to partner with legal and policy teams, balancing regulatory needs with user-friendly writing.
  • Strong systems-level thinking to simplify complex experiences.
  • Enjoyment in working across various functions and teams.
  • Attention to detail and a passion for the practice of content design.
  • Ability to bring clarity to teams through design and product best practices.

Nice-to-haves

  • Experience with content design for mobile applications.
  • Familiarity with analytics tools to measure content effectiveness.
  • Experience in a fast-paced, agile work environment.

Benefits

  • 401(k) plan with employer match
  • Paid time off
  • Paid parental leave
  • Wellness benefits
  • Paid holidays
  • Medical, dental, and vision benefits
  • Disability and basic life insurance
  • Family-forming assistance
  • Commuter benefit match
  • Mental health program
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