Senior Data Analyst/CQI Manager

$69,862 - $118,765/Yr

ICF International - Reston, VA

Full-time - Senior

Remote - Reston, VA

Administrative and Support Services

About the position

ICF is currently seeking a Senior Data Analyst/CQI Manager who is excited about and skilled in data analysis, data visualization, and data storytelling. In this role, you will apply your knowledge and experience to support evaluation and continuous quality improvement (CQI) on a national technical assistance project in a federal consulting environment. The primary purpose of this project is to develop and maintain a national case coordination program that provides child welfare-based recommendations for unaccompanied children in the custody of the Office of Refugee Resettlement (ORR). This includes ensuring safe and timely release, identifying children with special needs, developing corresponding recommendations, and making placement recommendations. As the Senior Data Analyst/CQI Manager, you will lead a team of data/business analysts, a reporting specialist, and administrative support staff. Your team will be responsible for providing reports that inform project management, reporting deliverables, CQI, and service improvement. The successful candidate should have relevant experience and a proven record of performing technical and managerial tasks to support data analysis, quality assurance, continuous quality improvement (CQI), and program evaluation within a federal consulting environment, preferably in the area of monitoring quality of services for refugees. You must be able to lead multiple tasks with competing deadlines, be versed in a wide variety of strategies for data analysis and reporting, ensure quality services, support data-informed decision-making, build data infrastructure, and maintain positive relationships with clients and colleagues. This position is fully remote.

Responsibilities

• Support the technology team, data/CQI staff, leadership, and program staff in the design of the case tracking system and other related systems.
• Conduct annual reviews of all technology systems to support iterative improvements in system functioning and project needs requiring data.
• Lead the team of data/CQI staff that collects and analyzes data to support effective and efficient Case Coordinator operations.
• Use data to identify trends that impact timely case recommendations and mitigation strategies.
• Design data infrastructure and analysis activities to support monitoring.
• Plan, organize, and lead quality assurance tasks, particularly designing internal evaluations of services, building data infrastructure, data management and analysis, and data storytelling/visualization.
• Lead analysis and synthesis of qualitative and quantitative data.
• Create custom reports and data visualizations and support regular staff use of data for quality assurance and continuous quality improvement.
• Conduct data-driven storytelling using enhanced data presentation and visualization techniques.
• Develop reports/briefs, conduct briefings/presentations, and provide data for varying audiences while incorporating data visualization principles and concepts.
• Support continuous quality improvement infrastructure.
• Develop and implement a process for receiving ORR feedback on all aspects of operations, including reporting and iterative improvements in processes.
• Respond to ORR data requests and access to data, including ad hoc reports and data queries.
• Create pathways to automated sharing of information between Case Coordination and ORR data systems.
• Create effective and efficient reporting to ORR stakeholders and headquarters, enhancing the Case Coordination toolset to provide stakeholders with greater visibility of in-progress cases.
• Review Monthly Progress Reports.
• Work with the team to develop the Quality Performance and Impact Plan (due quarterly).
• Establish and maintain quantitative and qualitative measures related to third-party reviews.

Requirements

• Master's degree in data science, justice, social work, psychology, education, or other social science related subject.
• 5+ years of experience in evaluation and quality assurance and continuous improvement.
• Demonstrated experience in data management, relational databases, data visualization, and data storytelling techniques and principles, including use of software such as Tableau, PowerBI, or Excel.
• Experience working with federal, state, or local stakeholder organizations on quality assurance and evaluation.
• Demonstrated experience in producing high-quality written products and conducting presentations for a variety of audiences.
• Minimum of 2 years of management experience.

Nice-to-haves

• Experience with research and evaluation related to quality management, implementation, organizational change, systems change, and fidelity.
• Education and/or experience in the application of race equity, diversity, and inclusion of social justice strategies in human service settings.
• Experience using a statistical package such as SPSS, SAS, STATA, or R.
• Experience developing online surveys and using software such as Qualtrics.
• Experience applying analytic skills in a working environment (such as merging, cleaning, manipulating datasets).
• Strong interest and/or experience in related topics such as refugee, immigrant, and unaccompanied children; child welfare; capacity building; technical assistance; culturally responsive evaluation; participatory evaluation; implementation science and/or continuous quality improvement (CQI).
• Prior work experience in a consulting environment.

Benefits

• Reasonable Accommodations are available for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs in all phases of the application and employment process.