Senior Data Analyst, Customer Success

$128,000 - $140,000/Yr

Remitly - Seattle, WA

Full-time - Senior

Seattle, WA

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

As a Senior Data Analyst in Customer Success at Remitly, you will play a crucial role in enhancing customer support experiences by leveraging data analytics. You will collaborate with various teams to generate insights that influence product and process design, ensuring that customer needs are met effectively. Your expertise will help scale the business and improve support services, making a positive impact on customers worldwide.

Responsibilities

• Become an expert in customer support experiences.
• Partner closely with Product Managers and Program Managers to generate insights and analyses that influence both product and process design.
• Define methods and metrics by which we measure progress and success, and equip partners to interpret and use your work.
• Effectively communicate metrics, commentary, and recommendations to multiple levels of stakeholders across our operational footprint.
• Simultaneously and independently manage multiple strategic initiatives while ensuring deadlines are met and the desired business impact is achieved.

Requirements

• Degree in Statistics, Mathematics, Computer Science, Operations Research, Engineering, Economics, or related fields.
• Minimum of 6 years of relevant experience in an analytics role.
• Experience modeling complicated scenarios with data then estimating their relative size and impact.
• Experience managing analytics projects from creation to delivery, including developing structured solutions and driving business outcomes.
• Experience building dashboards in Tableau or other relevant tools.
• Fluency in SQL, data modeling, and other data science techniques.
• Experience in statistical experimentation methods, such as A/B testing and experimental design.

Benefits

• Flexible paid time off
• Health, dental, and vision insurance
• 401k plan with company matching
• Paid parental, medical, military and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education and travel benefits