Kforce - Atlanta, GA
posted 2 months ago
Kforce has a client in Atlanta, GA that is seeking a Senior Data Analyst. The Senior Data Analyst will be part of the Customer Experience organization and will sit on a balanced product team. This resource will frequently partner with other Senior Data Analysts along with UX, Product, and Engineering resources to help identify and solve complex friction points related to the customer's journey. The Senior Data Analyst will need to be an expert with SQL, writing complex queries from scratch, building out new data sets, and compiling the findings into a digestible self-service Tableau dashboard for Senior Leadership. The goal is to determine the frequency of occurrences, the value, and how to quantify the data. We aim to answer these questions and build products around them. The nature of this work involves creating new data sets rather than leveraging existing ones. The type of data this resource will be pulling/analyzing is related to customer communications (email, SMS).