Senior Data Center Inventory and Asset Technician - CTJ - Poly

$51,293 - $88,504/Yr

Microsoft

Full-time - Mid Level

Publishing Industries

About the position

As a Senior Data Center Inventory & Aet Technician (DIAT) with the U.S. Government Airgap Team, you will play a crucial role in managing and overseeing the inventory and asset management processes within our dedicated data center operations. Your primary responsibilities will include prioritizing and assigning ticketed work to technicians on the team, providing guidance on inbound and outbound logistics tasks, and ensuring that inventory balances are accurate. This position offers an opportunity to demonstrate your expertise in standard processes and procedures for Inventory & Asset Management while developing skills in mentorship and leadership, which will accelerate your career growth in the field. Our U.S. Government dedicated data center operation team is focused on serving our U.S. Government customers and helping them achieve their federal missions. As part of the Cloud Operation & Innovation (CO+I) team, you will contribute to delivering the core infrastructure and foundational technologies for our online services, including Bing, Office 365, Xbox, OneDrive, and the Azure platform. CO+I is committed to the personal and professional development of all employees, offering training and opportunities such as a Career Rotation Program, Diversity & Inclusion training and events, and professional certification. The infrastructure you will be working with comprises a large global portfolio of over 200 Data Centers in 32 countries and millions of servers. Our mission is to empower every person and organization on the planet to achieve more. We foster a culture of respect, integrity, and accountability, creating an inclusive environment where everyone can thrive at work and beyond. This role is essential in maintaining the operational efficiency and effectiveness of our data center services, ensuring that we meet the needs of our customers and uphold our commitment to excellence.

Responsibilities

• Prioritize ticketing queue, work to resolve escalation, and clear blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.
• Provide task-specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g., purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).
• Coordinate with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries.
• Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.
• Leverage process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on-site and/or remote data center support activities.
• Maintain a stakeholder focus to improve quality and ensure that the customer receives the highest return on their investment.
• Ensure the team maintains and performs the steps required to keep the inventory balance accurate.
• Act as the Subject Matter Expert (SME) about the Return Merchandise Authorization (RMA) warranty process ensuring the team processes failed vendor hardware devices using tools and processes RMA.
• Manage schedule of DBD destruction or shredding in partnership with senior leadership and ensure the team is following all processes and procedures to perform DBD destruction.
• Attend, conduct, or assist in conducting daily safety briefings, complete required safety training, and provide guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment [PPE] usage, rack moving, heavy-equipment usage, lifting, ladder/rolling stair use).
• Seek out opportunities to contribute to workstream and evolve existing workstream processes, services, and solutions toward greater simplification and automation.
• Embody our culture and values.

Requirements

• High School Diploma AND 2+ years of experience in warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field OR equivalent experience.
• Active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph.
• Ability to meet customer and/or government security screening requirements.

Nice-to-haves

• 3+ years of experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jack, chain lift) for a large corporation OR equivalent experience.

Benefits

• Industry leading healthcare
• Educational resources
• Discount on products and services
• Savings and investment
• Maternity and paternity leave
• Generous time away
• Giving program
• Opportunities to network and connect