Microsoft - Chicago, IL
posted 3 months ago
As a Senior Data Center IT Support Technician (DCT), you will play a crucial role in providing IT support for secure access workstations (SAW), laptops, servers, and conference room Audio/Visual (A/V) systems. Your responsibilities will include maintaining an inventory of spare devices for the site and ensuring that the latest updates and operating systems (OS) are installed on all devices. You will be part of the Cloud Operation & Innovation (CO+I) team, which is essential for delivering the core infrastructure and foundational technologies for online services such as Bing, Office 365, Xbox, OneDrive, and the Azure platform. The CO+I group is dedicated to the personal and professional development of all employees, offering training and growth opportunities, including a Career Rotation Program, Diversity & Inclusion training and events, and professional certification. Our infrastructure consists of a vast global portfolio of over 200 Data Centers in 32 countries, housing millions of servers. This foundation is managed by a team of subject matter experts who support services for more than 1 billion customers and 20 million businesses across over 90 countries worldwide. With a strong focus on environmental sustainability and optimization, we continuously evolve our data center design and operations to meet the ever-changing business demands, solidifying our position as a world-class cloud provider. Our mission is to empower every person and organization on the planet to achieve more. As employees, we come together with a growth mindset, innovating to empower others and collaborating to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to foster a culture of inclusion where everyone can thrive at work and beyond.