Senior Data Center Technician - Night Shift

$67,392 - $113,901/Yr

Microsoft - West Des Moines, IA

Full-time - Mid Level

West Des Moines, IA

10,001+ employees

Publishing Industries

About the position

As a Senior Data Center Technician (SDCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment.
• Maintains expertise with the functions of, and participates in providing guidance on the interactions between cabling infrastructure, network, server, and storage equipment.
• Provides guidance to other technicians on changes to processes and procedures.
• Reviews Process Change Notifications (PCNs) and proactively shares relevant information to enable efficient workflow and evaluate impact on work execution.
• Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently.
• Provides guidance and/or assists less experienced technicians with complex tickets or tasks.
• Performs discrete quality control activities and assessment of work, to compliance standards and process adherence, performed by other technicians.
• Applies advanced diagnostics and troubleshooting expertise to quickly and efficiently identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment.
• Follows procedures to immediately communicate, report, and escalate data center technical or safety related incidents to direct-line management.
• Directly performs decommissions, simple changes, complex changes and refreshes of infrastructure cabling, network, storage, and server equipment.

Requirements

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology OR equivalent experience.
• Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, weekends, and/or holidays.
• Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology OR equivalent experience.
• 2+ years experience working in a production, mission-critical 24x7x365 datacenter environment.
• Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.

Nice-to-haves

• Experience with environmental sustainability practices in data center operations.
• Familiarity with Microsoft Azure services and infrastructure.

Benefits

• Career Rotation Programs
• Diversity & Inclusion training and events
• Professional certifications
• Competitive salary based on experience and location
• Health insurance
• Paid time off
• Retirement savings plan
• Employee discounts
• Tuition reimbursement