Mastercard - O'Fallon, MO
posted 2 months ago
The Senior Data Engineer position within the Customer Intelligence Data Strategy and Enablement team is pivotal in designing and delivering critical customer data visualizations and insights to both internal and external stakeholders. This role is aligned with the core principles of availability, applicability, and quality, and involves a comprehensive approach to requirements gathering, data modeling, dashboard design, and report writing. The team is responsible for managing customer interaction data on a global scale, ensuring that data is handled efficiently and in compliance with relevant regulations. In this role, you will collaborate closely with various stakeholders, including Global Customer Care and Finance, to ensure that data management practices are effective and compliant. You will also support the enablement of business users and data scientists, providing them with the necessary tools and insights to make informed decisions. The position offers high visibility within the Global Customer Care organization and presents significant opportunities for skill development across various data and technology disciplines. Your responsibilities will include developing reporting solutions and dashboards tailored for different levels of the organization, from senior leadership to individual contributors. You will document key business requirements for technical deployment, create supporting documentation such as Entity Relationship Diagrams (ERDs) and data dictionaries, and communicate project progress through status reports. Additionally, you will assist in planning releases for data model updates and ensure that project deadlines are met. You will also be expected to foster a culture of agile and lean practices, develop relationships with cross-functional teams, and lead initiatives for next-generation data storage and ETL processes.