Mastercard - O'Fallon, MO

posted 2 months ago

Part-time - Mid Level
O'Fallon, MO
Credit Intermediation and Related Activities

About the position

The Senior Data Engineer position within the Customer Intelligence Data Strategy and Enablement team is pivotal in designing and delivering critical customer data visualizations and insights to both internal and external stakeholders. This role is aligned with the core principles of availability, applicability, and quality, and involves a comprehensive approach to requirements gathering, data modeling, dashboard design, and report writing. The team is responsible for managing customer interaction data on a global scale, ensuring that data is handled efficiently and in compliance with relevant regulations. In this role, you will collaborate closely with various stakeholders, including Global Customer Care and Finance, to ensure that data management practices are effective and compliant. You will also support the enablement of business users and data scientists, providing them with the necessary tools and insights to make informed decisions. The position offers high visibility within the Global Customer Care organization and presents significant opportunities for skill development across various data and technology disciplines. Your responsibilities will include developing reporting solutions and dashboards tailored for different levels of the organization, from senior leadership to individual contributors. You will document key business requirements for technical deployment, create supporting documentation such as Entity Relationship Diagrams (ERDs) and data dictionaries, and communicate project progress through status reports. Additionally, you will assist in planning releases for data model updates and ensure that project deadlines are met. You will also be expected to foster a culture of agile and lean practices, develop relationships with cross-functional teams, and lead initiatives for next-generation data storage and ETL processes.

Responsibilities

  • Develop reporting solutions and dashboards for KPI and detail data for customers including Sr. Leadership, managers, and individual contributors.
  • Solicit and document key business requirements for technical deployment.
  • Create supporting documentation such as ERDs, data dictionaries, and project checklists.
  • Write and distribute status reports to stakeholders to communicate progress on projects involving internal and external parties.
  • Assist with planning releases for data model updates, dashboards, and report versions.
  • Ensure timely completion of project deadlines and milestones.
  • Scale agile/lean practices with huddle and office hour culture.
  • Develop relationships with cross-functional teams across product, legal, and engineering to execute projects.
  • Lead efforts for our next generation of data storage, ETL, and other data related processes.

Requirements

  • Experience with data modeling (normal forms) and dashboard/report design (Domo, Tableau, Power BI).
  • Experience with multiple ETL technologies (such as Alteryx and SSIS).
  • Strong SQL skills (5+ years SQL writing ad hoc queries, Stored Procedures, etc.).
  • Familiarity with database technologies and platforms (Oracle, SQL Server, AWS, Azure, etc.).
  • Excellent verbal and written communication skills to serve varying levels of the organization, including technical and non-technical audiences.
  • Strong and driven individual performer and a proactive collaborator who makes informed decisions by seeking input and support from colleagues and stakeholders.
  • Comfort with ambiguity and an ability to adapt in a rapidly changing environment.

Nice-to-haves

  • Perseverant and curious, with a desire and ability to solve puzzles and remove blockers in order to achieve a common goal.
  • Collaborative approach to moving projects forward with internal and external stakeholders.
  • Adept at 'knowing the audience' and conveying narrative to stakeholders at all levels of the organization.

Benefits

  • Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • Flexible spending account and health savings account
  • Paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave)
  • 10 annual paid sick days
  • 10 or more annual paid vacation days based on level
  • 5 personal days
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • Deferred compensation for eligible roles
  • Fitness reimbursement or on-site fitness facilities
  • Eligibility for tuition reimbursement
  • Gender-inclusive benefits
  • Many more.
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