Mastercard - O'Fallon, MO

posted about 2 months ago

Full-time - Mid Level
O'Fallon, MO
Credit Intermediation and Related Activities

About the position

The Senior Data Engineer position within the Customer Intelligence Data Strategy and Enablement team at Mastercard is a pivotal role focused on designing and surfacing critical customer data visualizations and insights for both internal and external stakeholders. This role is integral to ensuring that customer interaction data is managed efficiently and compliantly across the globe. The team emphasizes the core tenets of availability, applicability, and quality, which guide the development of reporting solutions and dashboards that cater to various levels of the organization, including senior leadership, managers, and individual contributors. In this role, you will be responsible for gathering requirements, data modeling, dashboard design, and report writing. You will develop relationships with cross-functional teams, including product, legal, and engineering, to execute projects effectively. The position also involves leading efforts for the next generation of data storage, ETL processes, and ensuring timely completion of project deadlines and milestones. The role offers high visibility within the Global Customer Care organization and significant opportunities for skill development across data and technology disciplines. As a Senior Data Engineer, you will be expected to solicit and document key business requirements for technical deployment, create supporting documentation such as ERDs and data dictionaries, and communicate project progress through status reports. You will also assist in planning releases for data model updates and dashboard versions, while scaling agile and lean practices within the team. The ideal candidate will possess strong SQL skills, experience with data modeling and dashboard/report design, and familiarity with various ETL technologies.

Responsibilities

  • Develop reporting solutions and dashboards for KPI and detail data for customers including Sr. Leadership, managers, and individual contributors.
  • Solicit and document key business requirements for technical deployment.
  • Create supporting documentation such as ERDs, data dictionaries, and project checklists.
  • Write and distribute status reports to stakeholders to communicate progress on projects involving internal and external parties.
  • Assist with planning releases for data model updates, dashboards, and report versions.
  • Ensure timely completion of project deadlines and milestones.
  • Scale agile/lean practices with huddle and office hour culture.
  • Develop relationships with cross-functional teams across product, legal, and engineering to execute projects.
  • Lead efforts for our next generation of data storage, ETL, and other data related processes.

Requirements

  • Experience with data modeling (normal forms) and dashboard/report design (Domo, Tableau, Power BI).
  • Experience with multiple ETL technologies (such as Alteryx and SSIS).
  • Strong SQL skills (5+ years SQL writing ad hoc queries, Stored Procedures, etc.).
  • Familiarity with database technologies and platforms (Oracle, SQL Server, AWS, Azure, etc.).
  • Excellent verbal and written communication skills to serve varying levels of the organization, including technical and non-technical audiences.
  • Comfort with ambiguity and an ability to adapt in a rapidly changing environment.
  • Strong and driven individual performer and a proactive collaborator who makes informed decisions by seeking input and support from colleagues and stakeholders.

Nice-to-haves

  • Perseverant and curious, with a desire and ability to solve puzzles and remove blockers in order to achieve a common goal.
  • Collaborative approach to moving projects forward with internal and external stakeholders.
  • Adept at 'knowing the audience' and conveying narrative to stakeholders at all levels of the organization.

Benefits

  • Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • Flexible spending account and health savings account
  • Paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave)
  • 10 annual paid sick days
  • 10 or more annual paid vacation days based on level
  • 5 personal days
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • Deferred compensation for eligible roles
  • Fitness reimbursement or on-site fitness facilities
  • Eligibility for tuition reimbursement
  • Gender-inclusive benefits
  • Many more.
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