Senior Data Engineer

$83,430 - $166,860/Yr

CVS Health - Atlanta, GA

Full-time - Mid Level

Remote - Atlanta, GA

Health and Personal Care Retailers

About the position

The Senior Data Engineer at CVS Health is responsible for designing, developing, and maintaining reporting dashboards and solutions for service desk operations. This role focuses on optimizing service desk performance through data analysis and reporting methodologies, ensuring data accuracy and integrity while collaborating with stakeholders to provide actionable insights.

Responsibilities

• Design and develop reporting dashboards, reports, and solutions to track and analyze service desk metrics.
• Collaborate with stakeholders to understand reporting requirements and translate them into actionable insights.
• Implement best practices for data visualization and dashboard design to effectively communicate key performance indicators (KPIs) and trends.
• Maintain and enhance existing reporting infrastructure, ensuring data accuracy, reliability, and integrity.
• Conduct regular audits to validate data quality and identify opportunities for process optimization.
• Serve as a subject matter expert on reporting tools and methodologies, providing guidance and training to service desk staff as needed.
• Stay current with industry trends and emerging technologies in reporting and analytics, recommending improvements to enhance reporting capabilities.
• Actively participate in cross-functional projects and initiatives to support the overall goals of the service desk and IT organization.

Requirements

• 5+ years experience performing reporting duties in PowerBI, Tableau or other commensurate reporting platforms.
• 2+ years of experience performing reporting duties for a call center.

Nice-to-haves

• Strong analytical skills with the ability to interpret complex data sets and draw actionable insights.
• Excellent communication skills with the ability to present technical information clearly and concisely to both technical and non-technical audiences.
• Demonstrated experience in data analytics to create/run reports, present observations and assessments on what the data is showing.
• Experience working in a call center, service desk or IT support environment is highly desirable.
• Familiarity with IT service management (ITSM) frameworks such as ITIL is a plus.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Strong attention to detail and a commitment to delivering high-quality results.

Benefits

• Full range of medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Numerous well-being programs.
• Education assistance and free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.