Senior Data Insights & Reporting Analyst

Independence Blue Cross - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

Insurance Carriers and Related Activities

About the position

The Senior Data Insights & Reporting Analyst plays a crucial role in the Operations Reporting & Analytics team by consulting with cross-functional teams to identify data and analytical needs. This position involves gathering necessary data, conducting detailed analyses, and reviewing actionable insights with leadership to support decision-making and facilitate process improvements. The analyst will derive insights from data analysis, conduct root-cause analyses of operational issues, and transform raw data into visualizations and dashboards to drive operational improvement initiatives.

Responsibilities

• Derive insights from data analysis, conduct root-cause analysis of operational issues identified by the data, and provide recommendations to remediate operational issues.
• Transform raw data and analysis into data visualizations and interactive dashboards using dashboard tools.
• Drive understanding of our members and their interaction with our call center through in-depth analyses of user interaction, engagement, and transcribed calls.
• Answer complex business questions via SQL queries to enable business owners to make critical decisions.
• Investigate to identify problematic trends that may impact member experience and operational metrics negatively.

Requirements

• Bachelor's Degree (e.g., Statistics, Engineering, or Economics)
• 5+ years of experience in Data Analytics
• Manage, transform, and analyze data using SQL
• Experience with data visualization tools, such as Power BI and Tableau
• Comfortable with ambiguity with the ability to challenge traditional thinking to solve problems
• Ability to translate business language into technical requirements
• Ability to clean, wrangle, and transform large, complex data sources, using fit-for-purpose data analysis techniques to generate robust insights
• Strong Microsoft Office skills: Excel, PowerPoint, Access