Senior Database Administrator

About the position

As a Senior Database Administrator at Docusign you will work with a group of like peers to help support the existing database systems, while designing the next version of the infrastructure. We have no down time and demand very high availability from our system (we strive for five 9s). When not supporting the existing systems, you will help collaborate with engineering, architecture, and product management to create the next great platform features that will drive impact. You will share in an On-Call rotation to support the platform 24/7. We are pushing the boundaries of what's possible with SQL server and this position will push your SQL skills to the next level.

Responsibilities

• Provide database monitoring and support of multiple 24/7 Enterprise SQL Server AlwaysOn availability groups and SQL Server replication by troubleshooting issues as they occur, working with the Operations Team during incidents, resolving problems quickly and to a high standard
• Maintain database performance by identifying and resolving production and application development problems, calculating optimum parameter values, evaluating new release code, answering developer questions and advising on code changes
• Develop and configure database solutions by configuring new systems, defining database structure, improving security, ensuring back-ups and restores meet audit requirements
• Patch servers to meet audit requirements using automation
• Ensure all database systems meet RPO & RTO policies
• Participate in CIS, ISO, STIG, PCI & IRAP information security compliance work as needed
• Work with the Engineering Team to design and optimize coding solutions
• Work with the Operations Team to manage, install and configure servers in multiple data centers around the world
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
• Participate in an On-Call rotation
• Create automation to simplify routine tasks and add guard rails around common work

Requirements

• 8+ years' experience with Microsoft SQL Server
• 3+ years' with SQL 2017
• 3+ years' experience with SQL 2019
• Experience administering and troubleshooting AlwaysOn availability groups and WSFC's
• Experience configuring and troubleshooting other HA technologies including replication
• Experience in performance tuning slow running queries to reduce resource usage
• Experience in recommending best practice designs for coding changes

Nice-to-haves

• Experience with SQL 2022
• Strong database production support experience and efficient handling of incidents
• Proven ability in troubleshooting, problem solving and issue analysis
• Understanding of server setup and configuration for optimal resource usage
• Good understanding of database design concepts and impact on systems
• Ability to work closely with engineers to resolve issues and improve systems
• Strong team player who enjoys working in a collaborative environment
• Self-motivated and able to work independently
• Excellent written and verbal communication skills
• In depth knowledge of backing up, restoring, and moving SQL databases along with the ability to plan and implement sophisticated Disaster Recovery strategies
• Experience in setup, configuration and maintenance of Azure Managed Instances, SQL Server on Azure VM's Azure SQL Database
• Ability to work in an environment with a mix of on-prem and Cloud solutions
• Experience using SolarWinds SQL Sentry to monitor, troubleshoot and resolve performance issues
• Strong understanding of database theories, principles, and best practices
• High level knowledge of Windows and Windows security and how they affect SQL Server
• Knowledge of PowerShell scripting and automation
• Experience working in a global team environment with colleagues around the world
• Familiar with Google suite

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events