Leidos - Annapolis Junction, MD
posted about 2 months ago
The Desktop Support Technician III position at BAE Systems involves providing on-site technical support for a variety of hardware and software needs within the end-user community. This role encompasses a range of responsibilities including the installation and configuration of software and hardware, as well as managing hardware moves, additions, and changes. The technician will address break/fix issues, respond to general requests, and perform operating system patch remediation. Additionally, the role includes PC refresh activities in accordance with company lifecycle standards and general tier 2 desktop support. In this position, the technician will also provide basic desk VoIP telephone support and mobile device support, which includes troubleshooting issues related to iPhones, iPads, Blackberries, and Droids. The technician will be responsible for resolving printer issues, such as toner replacements, paper jams, and general printer maintenance. Keeping the asset inventory updated via the ticketing system database is also a key responsibility. A working knowledge and experience with Active Directory is essential, as the technician will utilize remote application software to assist both on-site and off-site users. The role may also involve providing minor training to customer support personnel and offering patching support for lab standalone systems.