Senior DevSecOps Engineer

$101,400 - $183,300/Yr

Leidos - Annapolis Junction, MD

Full-time - Entry Level

Annapolis Junction, MD

Professional, Scientific, and Technical Services

About the position

The Desktop Support Technician III position at BAE Systems involves providing on-site technical support for a variety of hardware and software needs within the end-user community. This role encompasses a range of responsibilities including the installation and configuration of software and hardware, as well as managing hardware moves, additions, and changes. The technician will address break/fix issues, respond to general requests, and perform operating system patch remediation. Additionally, the role includes PC refresh activities in accordance with company lifecycle standards and general tier 2 desktop support. In this position, the technician will also provide basic desk VoIP telephone support and mobile device support, which includes troubleshooting issues related to iPhones, iPads, Blackberries, and Droids. The technician will be responsible for resolving printer issues, such as toner replacements, paper jams, and general printer maintenance. Keeping the asset inventory updated via the ticketing system database is also a key responsibility. A working knowledge and experience with Active Directory is essential, as the technician will utilize remote application software to assist both on-site and off-site users. The role may also involve providing minor training to customer support personnel and offering patching support for lab standalone systems.

Responsibilities

• Provide on-site technical support for software and hardware installations.
• Manage hardware moves, additions, and changes for the end-user community.
• Address break/fix issues and general requests from users.
• Perform operating system patch remediation and PC refresh based on company lifecycle standards.
• Provide basic desk VoIP telephone support.
• Support mobile devices including iPhones, iPads, Blackberries, and Droids.
• Resolve printer issues including toner replacement, paper jams, and maintenance.
• Update asset inventory via the ticketing system database.
• Utilize Remote application software to provide service to both on-site and off-site users.
• Provide minor training to customer support personnel as needed.
• Offer patching support for lab standalone systems.

Requirements

• Proficient in MS Office products including M365.
• Proficient with a variety of MS Operating Systems: Win11, Win10, Win8, Win7, WinXP.
• Strong troubleshooting skills for applications running on MS Windows based platforms (office, browsers, printers, etc).
• Basic understanding of networks.
• Experience with Microsoft Active Directory.
• Knowledge in Asset Management.
• Excellent customer service skills.
• Excellent communication skills - oral and written.
• Ability to work well with others in a team environment.
• Adheres to standards as defined in Standard Operating Procedures.

Nice-to-haves

• Knowledge of Service Now.
• Associate's degree preferred.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Health savings accounts
• 401(k) savings plan
• Disability coverage
• Life and accident insurance
• Employee assistance program
• Legal plan
• Discounts on home, auto, and pet insurance
• Paid time off
• Paid holidays
• Paid parental leave
• Paid military leave
• Paid bereavement leave
• Federal and state sick leave
• Company recognition program for monetary or non-monetary awards.