Senior Digital Product Analyst

Lge Community Credit Union Corporate - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Credit Intermediation and Related Activities

About the position

The Senior Digital Product Analyst at LGE Community Credit Union is responsible for driving innovation and enhancing member engagement through digital product research and Agile-based implementations. This role involves collaborating with various stakeholders to create and deliver modern digital experiences, particularly within the mobile banking app and other digital platforms. The analyst will lead technical product implementations, manage third-party integrations, and mentor junior staff, all while ensuring compliance with relevant regulations.

Responsibilities

• Lead and deliver multiple digital technology implementations to achieve organizational and digital roadmap objectives.
• Collaborate with business and technology SMEs to define business requirements and create implementation plans for innovative digital banking products.
• Research and recommend new digital banking products and services that align with member needs and market opportunities.
• Manage third-party systems integrations and custom development projects, including oversight of external development teams.
• Develop relationships with third-party digital or IT service providers to meet member and staff needs.
• Mentor and coach digital product analysts and support staff in product lifecycle management and digital technology support.
• Analyze and report on digital experiences to validate service success and recommend improvements.
• Create and manage content for educating on digital banking self-service opportunities and support services.
• Champion policies and procedures for digital product lifecycle management and project management methodology.
• Support internal and external audits and ensure compliance with federal and institutional regulations.

Requirements

• Bachelor's degree in a technology-related field or 3-5 years of banking experience in a digital analyst or technical product owner role.
• 3+ years' experience in banking, FinTech, or other financial services industries.
• Working knowledge of technical product implementations, systems integrations, SSO, and API third-party integrations for digital banking.

Nice-to-haves

• Experience with mobile app and custom software development, project management methodologies, and product lifecycle management practices.
• Experience analyzing data, writing SQL queries, and creating reports to assess digital product success.
• Experience presenting technical product vision and implementation plans to business and technical audiences, including executives.