Senior Digital Product Manager, Digital Workplace, Device Experience

$90,000 - $165,000/Yr

American Express - Phoenix, AZ

Full-time - Senior

Phoenix, AZ

Credit Intermediation and Related Activities

About the position

The Senior Digital Product Manager for the Digital Workplace at American Express is responsible for leading product strategy and execution for Windows Devices. This role involves collaborating with various stakeholders to create a shared vision, analyzing product performance, and driving transformation across product teams. The position emphasizes a customer-centric approach and the application of product management best practices to enhance the digital experience for American Express colleagues.

Responsibilities

• Own product strategy and drive execution of high-impact initiatives across the Windows Devices product domain.
• Partner with key stakeholders to build shared vision around the roadmap, priorities and new opportunities.
• Analyze product performance, customer feedback, and market opportunities to define a strategic vision.
• Review requirements and input from business partners to inform and influence product decisions.
• Collaborate with key Engineering leaders and other partner teams to execute critical initiatives, define clear goals, and set success criteria.
• Champion Product Management Standards and Best Practices.
• Find opportunities to drive a culture of design thinking, continuous innovation, and discovery within the product delivery lifecycle while elevating customer journeys.

Requirements

• 5+ years of product management experience with either external or internal products, ideally Windows and related products.
• Demonstrated focus on the customer, always starting with the customer and working backwards.
• Experience influencing and moving an organization to product management methods and standards.
• Strong partnership and collaboration skills, bringing people together.
• Ability to lead PI Planning sessions across global product teams.
• Ability to translate business requirements to product deliverables, thinking in terms of outcomes rather than output.
• Knowledge of Agile methodologies.
• Strong verbal & written communication. Ability to convey user stories and the user perspective.
• Demonstrated ability to creatively problem solve with and for users.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities