Senior Digital Product Manager - Global Loyalty & Benefits

$110,000 - $190,000/Yr

American Express - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

Credit Intermediation and Related Activities

About the position

The Senior Digital Product Manager for Global Loyalty & Benefits at American Express is responsible for leading transformation activities and building capabilities within the Offers domain. This role involves collaborating with various stakeholders to define business needs, create and manage the product roadmap, and ensure effective communication across all levels of the organization. The position requires a strong understanding of marketing and partner management, as well as experience in agile methodologies and project management.

Responsibilities

• Lead transformation activities and build capabilities with peer product managers across the Offers domain.
• Collaborate with multiple stakeholders and business partners to define business needs and frame strategy.
• Create and own the product roadmap, executing and delivering on priorities.
• Communicate effectively at all levels of the organization.
• Manage a product backlog of features and capabilities, refining and prioritizing in collaboration with business teams.
• Participate in and support agile practices and ceremonies to reinforce the agile transformation of the delivery team.
• Build a robust understanding of Amex Offers and the competitive landscape.
• Communicate and build consensus across multiple teams to create solutions to business needs.

Requirements

• Minimum 2 years' experience as product owner/manager.
• Experience in communicating and influencing at leadership levels and delivering presentations.
• Experience in building large-scale, high-performance Back End solutions preferred.
• Strong team skills to establish and maintain effective working relationships.
• Proficient knowledge of Agile and Scrum development methodologies and IT project management.
• Excellent communication and collaboration skills to consult with various stakeholders.
• Strong problem structuring and solving skills, combined with strong business acumen.
• Project management skills with the ability to prioritize and complete tasks.
• Knowledge of Change Management practices is desirable.
• Bachelor's Degree required.

Nice-to-haves

• Experience in financial services or loyalty programs.
• Familiarity with digital product management tools and software.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements
• 20 weeks paid parental leave for all parents
• Free access to global on-site wellness centers
• Free and confidential counseling support through Healthy Minds program
• Career development and training opportunities