Caterpillar - Westminster, CO
posted 3 months ago
Caterpillar Inc. is seeking a Senior Digital Product Owner & Customer Experience Architect to join our digital product management team. This role is pivotal in shaping the future of how we support our customers and dealers. As part of Cat Digital, the technology arm of Caterpillar, you will leverage cutting-edge technologies to create industry-leading digital solutions. This hybrid position combines product management and experience strategy, allowing you to advocate for our customers and enhance their interactions with the Cat brand, products, and services. In this role, you will collaborate with business partners and engineering teams to guide both digital and physical experiences that simplify and transform the daily operations of our customers. Your primary focus will be to understand customer needs and workflows, translating these insights into compelling experiences and requirements. You will lead integrated, cross-product initiatives, ensuring that customer feedback is consistently validated throughout the process. Your mission is to empower our customers to perform their jobs more effectively, contributing to a better world in the process. You will maximize the value of the product by partnering closely with engineering to maintain and prioritize the product backlog. You will provide a clear vision for product development, ensuring alignment with Caterpillar's goals and customer value. Additionally, you will take ownership of the success and quality of your product, managing complex initiatives that require prioritization, roadmap definition, and the elaboration of epics and features. Your role will also involve integrating and aligning roadmaps across dependent product teams, ensuring a deep understanding of customer processes through a mixed-methods research strategy. As a Senior Product Owner, you will help frame and plan new opportunities, articulating problems and potential impacts while considering assumptions and risks. You will build strong collaborations with stakeholders, facilitating brainstorming sessions to transform broad ideas into clear goals and customer requirements. Your leadership will define major experience elements, ensuring a cohesive structure and logic across functions and domains.