Senior Digital Product Owner

$108,360 - $176,040/Yr

Caterpillar - Irving, TX

Full-time - Mid Level

Hybrid - Irving, TX

Machinery Manufacturing

About the position

Caterpillar Inc. is seeking a Senior Digital Product Owner & Customer Experience Architect to join our digital product management team. This role is pivotal in shaping the future of how we support our customers and dealers. As part of Cat Digital, the technology arm of Caterpillar, you will leverage cutting-edge technologies to create industry-leading digital solutions. Your work will directly impact how our customers interact with the Cat brand, products, and services, ultimately helping them perform their jobs more effectively and sustainably. In this hybrid position, you will balance product management and experience strategy, advocating for our customers and ensuring their needs are met. You will collaborate with business partners and engineering teams to guide both digital and physical experiences, transforming and simplifying the day-to-day operations of our customers. Your responsibilities will include understanding customer workflows, leading cross-product initiatives, and validating solutions through direct customer feedback. Your goal is to maximize the value of our products and ensure they align with Caterpillar's objectives and customer needs. You will take ownership of the product's success and quality, managing complex initiatives that require prioritization, roadmap definition, and the elaboration of epics and features. By integrating and aligning roadmaps across product teams, you will ensure a cohesive experience for our customers. Additionally, you will drive a mixed-methods research strategy to deepen our understanding of customer processes and identify new opportunities for improvement. Your role will also involve facilitating brainstorming sessions to align stakeholder needs with desired customer experiences, ultimately leading to the definition of major experience elements that enhance our offerings.

Responsibilities

• Maximize the value of the product and the work of the Development Team through strong partnership with engineering on creation, maintenance, and prioritization of a product backlog
• Provide vision on what is to be built, domain knowledge, and direction in alignment with Cat's goals and customer value
• Take ownership for the success and quality of your product
• Product manage components of a complex, cross product initiatives with high value to the organization, including prioritization, roadmap definition, and elaboration of epics and features
• Act as a connection point and orchestrator to integrate and align roadmaps and experiences across dependent product teams
• Ensure we have deep understanding of customers and their processes by partnering to drive and execute a mixed-methods research strategy/roadmap
• Help frame and plan new opportunities - articulating the problem or opportunity to be addressed, the impact, and assumptions and risks to be considered/mitigated
• Build tight collaboration and understanding of stakeholder needs and business goals
• Lead definition of major experience elements - covering the logic, structure, skeleton, and relationships of how an experience should come together across functions/domains

Requirements

• Four-year Bachelor's degree preferably in Computer Science, Information Systems, Marketing, HCI, Psychology, Communications, Ethnography, Anthropology, Engineering or related field or equivalent working experience
• 3+ years in digital product management, user experience, user research, digital strategy, or related function
• 2+ years applying human-centered design, lean innovation, or design thinking methodologies
• Superb communication, presentation, storytelling, interpersonal, and analytical skills
• Ability to work well within multiple teams including business/commercial partners, cross-product portfolio, development, and field-facing arms of an organization
• Strong accountability, planning, and organizational skills
• Ability to consider multiple variables of a decision and prioritize accordingly in a fast-paced environment
• Experience working in an Agile environment while simultaneously managing multiple priorities
• Experience managing projects using Product Management and/or Agile software tools such as Aha, ProductBoard, Azure DevOps, JIRA, Team Services, Rally
• Displayed understanding of common and emerging UX and user research methodologies/artifacts
• Experience utilizing a variety of experience mapping techniques based on need
• Strong design background with proven ability to lead, partner, and guide product design decisions
• Good knowledge of Caterpillar policies, standards, procedures, and a broad understanding of Caterpillar's organization
• Domain expert in business applications, fleet management, and/or eCommerce

Nice-to-haves

• Experience in a Fortune 100 company
• Familiarity with Caterpillar's product lines and services
• Knowledge of sustainability practices in product development

Benefits

• Annual incentive bonus plan
• Medical, dental, and vision coverage
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• 401k savings plan
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Disability benefits
• Life Insurance
• Parental leave
• Healthy Lifestyle Programs
• Employee Assistance Programs
• Voluntary Benefits and Employee Discounts
• Tuition Reimbursement
• Career Development