Wounded Warrior Project - San Antonio, TX

posted 4 months ago

Full-time - Mid Level
Remote - San Antonio, TX
Justice, Public Order, and Safety Activities

About the position

The Wounded Warrior Project (WWP) is seeking a Direct Marketing Communications Senior Specialist who will be responsible for managing the day-to-day production activities of direct response solicitations for Direct Mail. This role involves reviewing all components of final campaigns from the creative brief stage to the final packages, ensuring adherence to brand standards, copy accuracy, and interfacing with various teams including direct response, communications, and marketing, as well as external agencies. The successful candidate will play a crucial role in the organization by ensuring that all direct mail campaigns are executed effectively and efficiently, contributing to the overall mission of honoring and empowering our nation's veterans. In this position, the Senior Specialist will manage the production schedule tracker for integrated donor communications programs, which includes overseeing creative, brand standards, art, coding of campaigns, and copy. They will assign vendors to implement integrated donor campaigns, focusing on scheduling and creative trafficking, and managing mail dates to avoid loss of potential revenue in Direct Mail, Online, and Monthly Giving solicitations. The role also requires editing Direct Mail copy to ensure it adheres to brand guidelines and monitoring control package metrics with vendors to evaluate results and make necessary adjustments to future campaigns. Additionally, the Senior Specialist will develop direct response fundraising best practices in collaboration with a copywriting agency to maximize revenue streams. They will create a WWP story map and testing plans in accordance with the strategic creative fiscal year mail plan, maintain proper storage and organization for printed samples and digital copies of completed direct mail campaigns, and provide recommendations to the communications team on national campaign changes. The role also involves implementing marketing materials utilizing data from multiple departments and performing impact measurements, creating weekly status memos, and managing a full-service agency to ensure mail dates are met. Overall, this position is integral to driving direct mail revenue and enhancing the organization's outreach efforts.

Responsibilities

  • Manage production schedule tracker of integrated donor communications programs including creative, brand standards, art, coding of campaigns, and copy.
  • Assign vendors to implement integrated donor campaigns, focusing on scheduling and creative trafficking, managing mail dates, to avoid loss of possible revenue in Direct Mail, Online, and Monthly Giving solicitations.
  • Edit Direct Mail copy to ensure adherence to brand guidelines.
  • Monitor control packages metrics with vendors including testing (e.g., warrior story reviews) to evaluate results of each control and make adjustments to future campaigns.
  • Develop direct response fundraising best practices with copywriting agency to maximize revenue streams.
  • Create WWP story map and testing plans with agency in accordance to strategic creative fiscal year mail plan.
  • Maintain proper storage and organization for printed samples and digital copies of completed direct mail campaigns.
  • Provide recommendations to communications team on national campaign team changes and provide recruitment guidance of warriors featured in campaigns while keeping all visuals up to date as needed.
  • Implement marketing materials utilizing data and facts from multiple departments and program teammates for warrior biographies while performing impact measurements.
  • Create weekly status memos and direct the weekly status calls, e.g., meeting agendas, follow-ups, and accountability of assigned tasks.
  • Manage full-service agency to ensure mail dates are met and track deliverability.
  • Create monthly performance grids to track creative and tactical performance for leadership team review and assist with format and package adjustments.
  • Coordinate with the designated budget approval representative to approve and track invoices and quotes in monthly reports.
  • Plan, design, create, and execute informed delivery campaigns.
  • Work with Monthly Giving team to develop and approve sustainer mail campaigns.
  • Work with Digital Fundraising team with email integration with Direct Mail projects.
  • Maintain Google doc with Digital Fundraising team on integration and co-targeting.
  • Process project and reporting requests with donor experience systems team to track proper URL usage for direct mail and online integrated campaigns.
  • Troubleshoot donor issues or complaints pertaining to direct mail campaigns with donor experience team.
  • Evaluate and maintain Joint Cost Allocation goal with agency and accounting.
  • Collaborate with non-direct response teams to secure matching gift opportunities.
  • Document and maintain Data Hygiene process along with creating best practices and reports.
  • Drive direct mail revenue and database size by re-engaging previous donors.
  • Evaluate Acknowledgement program with opportunities during certain time periods.
  • Review non-direct response team's direct mail efforts to ensure creative content is consistent with direct response strategy and coordinates with vendor as needed.
  • Other related duties as assigned.

Requirements

  • Five years experience in marketing.
  • Five years experience in copywriting.
  • Three years experience working with vendor relationships.

Nice-to-haves

  • Three years experience working in print production or a related field.
  • Three years experience working in a non-profit organization.

Benefits

  • Flexible hybrid work schedule (three days in the office, two days' work from home)
  • Full medical, dental, and vision coverage for both teammates AND family members
  • Competitive pay and performance incentives
  • Comprehensive benefits package including Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program
  • 401(k)-retirement plan
  • Competitive PTO package
  • Sick Leave
  • Family Care Leave
  • Paid Holidays
  • Birthday Holiday
  • Education Assistance
  • Bereavement Leave
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