Senior Director, Chief of Staff (Hybrid)

$272,600 - $311,200/Yr

Capital One - New York, NY

Full-time - Senior

New York, NY

Credit Intermediation and Related Activities

About the position

As a Senior Director, Chief of Staff at Capital One, you will play a pivotal role in accelerating the company's vision by leading key strategy initiatives aimed at unlocking organizational excellence. This position requires a strategic and analytical mindset to tackle major company challenges while serving as a trusted advisor to the leadership team. You will collaborate with a team of world-class professionals to develop and test strategies that significantly impact the bottom line. The role is designed to foster personal and professional growth, allowing you to delve deep into the organization to understand various segments and businesses. In this capacity, you will be a key member of the senior leadership team, directly influencing the vision and strategic direction of the organization. You will lead critical horizontal initiatives and have a personal impact on the culture and engagement of the team. The ideal candidate will possess a growth mindset, be a strategic thinker, and demonstrate the ability to challenge the status quo with creativity and enthusiasm. Your responsibilities will include setting a vision and developing business strategies that drive growth, profitability, and competitive success for Capital One. You will design and implement strategic planning processes, manage high-profile projects, and work closely with various departments to enhance quality, volume, service, and profitability. Additionally, you will support the development of a world-class team by attracting, interviewing, and onboarding new talent while coaching and mentoring associates to retain top talent. This role demands a strong analytical orientation, proven decision-making skills, and the ability to communicate effectively with senior stakeholders. You will be expected to maintain a clear results orientation, focusing on achieving both short and long-term goals in a dynamic environment. As a champion for diversity, inclusion, and belonging, you will elevate awareness of these concerns within your team’s work.

Responsibilities

• Set a vision and develop business strategies that drive growth, profitability, and competitive success for Capital One.
• Design and implement processes and frameworks for strategic planning, including ownership of goals and mitigation plans.
• Run quarterly planning sessions and post-mortems as needed.
• Identify opportunities to add value and lead high-profile projects, ensuring timely delivery.
• Collaborate with departments such as Tech, Brand, Operations, and Finance to improve quality and profitability.
• Support the recruitment and onboarding of new team members, while coaching and mentoring existing associates.
• Utilize analytics for decision-making and problem-solving, ensuring a strong quantitative orientation in business operations.
• Foster a high-performing team culture that encourages innovation and accountability.
• Communicate effectively with senior stakeholders, driving agreement through strategic influencing skills.

Requirements

• Bachelor's Degree or Military Experience
• At least 5 years of experience in strategy development
• At least 5 years of experience managing senior stakeholders across business functions
• At least 5 years of people management experience

Nice-to-haves

• Master's Degree
• 7+ years of experience working with technology leaders
• At least 2 years experience working with Diversity, Inclusion and Belonging Initiatives

Benefits

• Comprehensive health benefits
• Financial benefits including performance-based incentives
• Opportunities for professional development
• Inclusive workplace culture
• Flexible work arrangements