Senior Director Communications , Optum Health - Remote

UnitedHealth Group • Boston, MA

359d • $150,200 - $288,500 • Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Senior Director, Optum Health Communications is responsible for communications strategy and execution, with primary emphasis supporting the care delivery business. This individual serves as lead strategic communications counsel for a care delivery region and partners across the region, business and enterprise with OH communications colleagues (integrated and embedded), External Affairs, Marketing, Clinical, Operations, People Team, Legal, Compliance and other enterprise partners to advance business objectives. This role is designed to support the evolution of the communications function to align with the OH structure and help advance the business' vision for One Optum Health by better aligning and coordinating communications between and among markets, regions and business lines. This role provides direct management of OH communicators and reports to the Vice President, Communications. This individual will also contribute strategic and executional support in support of broader business threats and opportunities as directed by the Vice President, Communications. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

• Extensive writing and editing experience with an uncompromising eye for quality and clarity
• Demonstrated experience and skill working with news media, combined with a proven ability to positively and effectively influence reporting and resulting coverage
• Demonstrated experience and skill leading a high-performing, strategic communications team
• Demonstrated experience developing and leading successful multi-channel engagement campaigns integrating traditional, digital and social media strategies
• Ability to proactively and quickly recognize and assess reputational opportunities and issues
• Demonstrated experience successfully managing emerging and urgent issues and crises with significant reputational and business implications
• Ability to prioritize and operate effectively in a highly matrixed, complex business and communications environment
• Ability and willingness to collaborate with communications leaders across multiple businesses
• Seasoned corporate communication professional with demonstrated success working with senior executive level clients and stakeholders

Responsibilities

• Establish and expand trust-based relationships with care delivery region leaders through proactive, ongoing, disciplined engagement and expert strategic counsel
• Develop and execute integrated communications strategies to advance region and broader OH business priorities
• Execute integrated communications and visibility plans, activities and events to support and advance region and priorities and connect dots between among business, regions and colleagues
• Work across the region to assess opportunities to foster connectivity, share information and resources and ensure alignment with OH business priorities and enterprise interests
• Provide strategic counsel and support to individual care delivery organizations to advance local communications and reputation priorities
• Engage in declared and emergent priority issues as needed; contribute to and assist in the tactical execution of strategic initiatives with an emphasis on deliverables, timelines, metrics and budgets
• Partner across the communications organization to assess and optimize existing channels and tools to strengthen employees' understanding of company strategy and culture
• Spearhead the exploration of new and innovative technologies to reach and engage a diverse range of internal audiences
• Develop and execute an engagement and awareness-building strategy that amplifies the distinctive, positive impact OH is having in improving access to quality care and better patient experiences
• Effectively manage issues and crisis communications as needed at the local level
• Write and develop content tailored to the specific medium and audience requirements
• Enforce quality standards and protocols that ensure consistently exceptional, high-quality work product
• Analyze data and results from completed communications campaigns and tactics to identify and implement opportunities to improve content, delivery approaches and overall effectiveness
• Lead communications professionals in delivering strategic priorities that deepen employees' connection to the business and advance business goals with key external stakeholders
• Provide consistent, hands-on support and coaching to communications team members through expert guidance, support and mentorship
• Set a positive example as a team and cultural leader, consistently demonstrating and advancing company values

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 5,001-10,000 employees