Senior Director, Head of Strategy & Growth, Consumer

Iron Mountain

Full-time - Senior

10,001+ employees

Warehousing and Storage

About the position

Iron Mountain is in Year 2 of its externally announced “Matterhorn” growth journey. After building the initial strategy and investing in multiple high-growth potential business lines (Data Center, ALM, Digital), we are now looking at our Consumer storage business as a potential significant growth opportunity. Additionally, we have acquired a majority stake and control of all consumer storage assets from Clutter (valet storage), in which we previously held a smaller ownership stake. Iron Mountain is now seeking a Senior Director, Head of Strategy and Growth to oversee consumer strategy, marketing, and business development. As the Head of Strategy and Growth, you will be responsible for driving the development of the overall consumer strategy, surfacing and scoping growth opportunities at the intersection of marketing and product development, designing go-to-market mechanisms for achieving business goals, supporting planning efforts, and enabling optimal data-driven decision making across our organization. In this role, you will lead a high-performance, best-in-class team across strategy, marketing, and growth. You will develop a comprehensive strategic plan and growth strategy in close partnership with key cross-functional stakeholders. Your responsibilities will include analyzing and tracking industry and market landscapes, including macroeconomic factors, category share trends, product performance, and both internal and external business risks. You will lead the strategic planning process overall, establish key performance indicators, and monitor progress. Additionally, you will create scalable analytics tools and dashboards that increase executional velocity and data-driven decision-making. You will develop and execute on a strategic growth plan that sustainably delivers success across key metrics, including customer acquisition, activation, retention, and engagement. Collaboration with cross-functional partners will be essential to ensure that growth strategies are fully supported and integrated across all parts of the organization. You will also evaluate product extensions or features and develop/present a justifiable case internally to facilitate buy-in from relevant stakeholders. Furthermore, you will evaluate and refine Clutter's growth strategy across performance marketing, brand marketing, channel partnerships, etc.

Responsibilities

• Lead a high performance, best in class team across strategy, marketing and growth
• Develop a comprehensive strategic plan and growth strategy in close partnership with key cross-functional stakeholders
• Analyze and track industry and market landscapes, including macroeconomic factors, category share trends, product performance, and both internal and external business risks
• Lead the strategic planning process overall
• Establish key performance indicators and monitor progress
• Create scalable analytics tools and dashboards that increase executional velocity and data-driven decision-making
• Develop and execute on a strategic growth plan that sustainably delivers success across key metrics, including customer acquisition, activation, retention, and engagement
• Collaborate with cross-functional partners to ensure that growth strategies are fully supported and integrated all parts of the organization
• Evaluate product extensions or features, and develop/present a justifiable case internally to facilitate buy-in from relevant stakeholders
• Evaluate and refine Clutter's growth strategy across performance marketing, brand marketing, channel partnerships, etc.

Requirements

• A minimum of 10 years of proven experience across operations, product, consulting, marketing and strategy
• Experience managing, mentoring, and motivating a team
• Bold, ambitious, aggressive, and forward thinking
• Oriented towards transformation (process oriented, embraces technology, etc.)
• Curious, innovative, capable of being entrepreneurial within a corporate environment
• Experience in building and scaling a B2C business with a digital customer acquisition engine
• Strongly skilled in communications and networking; relates to colleagues at ALL levels; capable of evangelizing IRM's consumer business both internally and externally
• Strong financial acumen
• Experience managing stakeholders and building relationships with cross-functional collaborators
• Ability to set a strategic vision and prioritize and manage a multitude of ongoing processes and projects simultaneously and to align competing priorities
• Operational problem-solving skills and the ability to deliver impact results, scale solutions, and pivot strategies when necessary
• Exceptional business judgment and critical thinking skills with the ability to use data to quickly establish high-value priorities and related strategies