Senior Director IT Change and Release Management

$183,200 - $235,300/Yr

Marriott International - Montpelier, VT

Full-time - Senior

Hybrid - Montpelier, VT

Accommodation

About the position

The Senior Director of Change and Release Management at Marriott International is a pivotal leadership role responsible for guiding a global team through a transformative period. This position focuses on modernizing the organization's approach to change and release management, shifting from traditional IT Service Management (ITSM) to a more agile, DevOps-driven philosophy. The role emphasizes fostering innovation, implementing best practices, and ensuring compliance with security policies and standards while managing the flow of software and infrastructure changes effectively.

Responsibilities

• Lead the global Change and Release Management team through transformation initiatives.
• Oversee the creation and implementation of processes for efficient change flow and release coordination.
• Ensure compliance with security policies and relevant standards for change and release processes.
• Act as the process owner for change management, evaluating risks associated with proposed changes.
• Develop and communicate effective process vision and strategy to stakeholders.
• Promote awareness of structured change and release control processes across the organization.
• Collaborate with various teams to drive continuous improvement in change and release management practices.
• Manage and conduct human resources activities, including hiring and performance appraisals.

Requirements

• 10+ years of overall work experience in Information Technology or application development.
• 7+ years of experience supporting cross-functional application and infrastructure teams.
• 5+ years in a technical discipline role with experience in change and release processes.
• 4+ years of applications support in a cloud environment and technical infrastructure.
• Undergraduate degree or equivalent experience in Information Technology or related field.
• Extensive experience with ServiceNow ITSM, ITOM, Asset Management, and Application Portfolio Management.
• Advanced knowledge of ITSM processes and infrastructure change management.

Nice-to-haves

• Experience with IT outsourcing activities in a managed services environment.
• Familiarity with Site Reliability Engineering (SRE) practices.
• Experience in a DevSecOps environment.
• Ability to work with global, distributed teams across different time zones.

Benefits

• Medical, dental, and vision insurance coverage.
• Health care flexible spending account and dependent care flexible spending account.
• Life insurance and disability insurance.
• Accident insurance and adoption expense reimbursements.
• Paid parental leave and educational assistance.
• 401(k) plan and stock purchase plan.
• Discounts at Marriott properties and commuter benefits.
• Employee assistance plan and childcare discounts.