Senior Director, IT Change & Release Management

$183,200 - $235,300/Yr

Marriott International - Little Rock, AR

Full-time - Senior

Hybrid - Little Rock, AR

Accommodation

About the position

The Senior Director of Change and Release Management at Marriott is a pivotal leadership role responsible for guiding a global team through a transformative period in IT. This position focuses on modernizing change and release management practices by integrating DevOps principles into traditional IT Service Management (ITSM) frameworks. The role emphasizes fostering innovation, ensuring compliance, and improving the efficiency of software and infrastructure changes across the organization.

Responsibilities

• Lead the global Change and Release Management team through transformation initiatives.
• Oversee the creation and implementation of processes for efficient change flow and release coordination.
• Ensure compliance with security policies and relevant standards for change and release processes.
• Act as the process owner for change management, evaluating risks associated with proposed changes.
• Develop and communicate effective strategies for change and release management to stakeholders.
• Promote awareness of structured change and release control processes across the organization.
• Drive continuous improvement initiatives in change and release management practices.

Requirements

• 10+ years of experience in Information Technology or application development.
• 7+ years supporting cross-functional application and infrastructure teams with change and release needs.
• 5+ years in a technical discipline role with experience in planning and implementing change processes.
• 4+ years of applications support in a cloud environment and technical infrastructure experience.
• Undergraduate degree or equivalent certification in IT, Computer Science, or related field.
• Extensive experience with ServiceNow ITSM, ITOM, and Asset Management.

Nice-to-haves

• Experience with IT outsourcing in a managed services environment.
• Familiarity with Site Reliability Engineering (SRE) practices.
• Experience in a DevSecOps environment.
• Knowledge of measurement processes for assessing program outcomes.

Benefits

• Medical, dental, and vision insurance coverage.
• 401(k) plan with company matching.
• Stock purchase plan.
• Paid parental leave and adoption assistance.
• Educational assistance and professional development programs.
• Discounts at Marriott properties.
• Commuter benefits and childcare discounts.