Senior Director, IT Change & Release Management

$183,200 - $235,300/Yr

Marriott International - Lincoln, NE

Full-time - Senior

Hybrid - Lincoln, NE

Accommodation

About the position

The Senior Director of Change and Release Management at Marriott is a pivotal leadership role responsible for guiding a global team through a transformative period. This position focuses on modernizing IT Service Management (ITSM) practices to align with a DevOps-driven philosophy, ensuring efficient software and infrastructure changes. The role emphasizes fostering innovation, implementing best practices, and maintaining compliance in a complex IT environment, ultimately supporting Marriott's growth and evolution towards a more agile organization.

Responsibilities

• Lead the global Change and Release Management team through transformation initiatives.
• Oversee the creation and implementation of processes for efficient change flow and release coordination.
• Ensure compliance with security policies and relevant standards for change and release processes.
• Act as the process owner for change management, evaluating risks associated with proposed changes.
• Develop and communicate effective process vision and strategy to stakeholders.
• Drive continuous improvement initiatives across partnering organizations.
• Manage relationships with Product Managers and Business Service Owners to bridge technology and business needs.
• Chair meetings to review and progress control of changes and releases.

Requirements

• 10+ years of overall work experience in Information Technology or application development.
• 7+ years of experience supporting cross-functional application and infrastructure teams.
• 5+ years in a technical discipline role with experience in change and release processes.
• 4+ years of applications support in a cloud environment and technical infrastructure.
• Undergraduate degree or equivalent experience in Information Technology or related field.
• Extensive experience with ServiceNow ITSM, ITOM, Asset Management, and Application Portfolio Management.
• Advanced knowledge of ITSM processes and infrastructure change management.

Nice-to-haves

• Experience with IT outsourcing in a managed services environment.
• Familiarity with Site Reliability Engineering (SRE) practices.
• Experience in a DevSecOps environment.
• Knowledge of measurement processes for assessing program outputs and outcomes.
• Experience working with global, distributed teams.

Benefits

• Medical, dental, and vision insurance coverage.
• Health care flexible spending account.
• Dependent care flexible spending account.
• Life insurance and disability insurance.
• Accident insurance and adoption expense reimbursements.
• Paid parental leave and educational assistance.
• 401(k) plan and stock purchase plan.
• Discounts at Marriott properties and commuter benefits.
• Employee assistance plan and childcare discounts.