Senior Director, IT Change & Release Management

$183,200 - $235,300/Yr

Marriott International - Jackson, MS

Full-time - Senior

Hybrid - Jackson, MS

Accommodation

About the position

The Senior Director of Change and Release Management at Marriott is a pivotal leadership role responsible for guiding a global team through a transformative period in IT. This position focuses on modernizing change and release management practices by integrating DevOps principles, ensuring efficient software and infrastructure changes while maintaining compliance and governance. The role emphasizes innovation, strategic thinking, and the ability to foster collaboration across various teams to enhance operational effectiveness and support Marriott's growth.

Responsibilities

• Lead the global Change and Release Management team through transformation initiatives.
• Oversee the creation and implementation of processes for efficient change flow and release coordination.
• Ensure compliance with security policies and relevant standards in change and release processes.
• Act as the process owner for change management, evaluating risks associated with changes and releases.
• Develop and communicate effective strategies for change and release management to stakeholders.
• Promote awareness of structured change and release control processes across the organization.
• Drive continuous improvement initiatives in change and release management practices.

Requirements

• 10+ years of overall work experience in Information Technology or application development.
• 7+ years of experience supporting cross-functional application and infrastructure teams with technology change and release needs.
• 5+ years in a technical discipline role with experience in planning and implementing change and release processes.
• 4+ years of applications support in a cloud environment and technical infrastructure experience.
• Undergraduate degree or equivalent experience in Information Technology or related field.
• Extensive experience with ServiceNow ITSM, ITOM, Asset Management, and Application Portfolio Management.

Nice-to-haves

• Experience with IT outsourcing activities in a managed services environment.
• Familiarity with Site Reliability Engineering (SRE) practices.
• Experience in a DevSecOps environment.
• Knowledge of measurement processes for assessing program outputs and outcomes.

Benefits

• Medical, dental, and vision insurance coverage.
• Health care flexible spending account and dependent care flexible spending account.
• Life insurance and disability insurance.
• Accident insurance and adoption expense reimbursements.
• Paid parental leave and educational assistance.
• 401(k) plan and stock purchase plan.
• Discounts at Marriott properties and commuter benefits.
• Employee assistance plan and childcare discounts.